MSS Engineer II

You will be responsible for executing assigned work orders, support tickets, and project tasks to meet Managed Security Services Provider (MSSP) obligations for new and existing customer facilities. This includes routine maintenance, support tasks, troubleshooting, and acting as an escalation point within the MSS team framework. You must have a strong understanding of IT/OT systems and possess strong security and network posture. Key Responsibilities: - User provisioning, upgrade/patch, monitoring, problem resolution, and configuration management - Execute provided Standard Operating Procedures (SOP) and policies - Modify permissions and access control lists - Manage backup and recovery services, file and disk management, and virus protection - Coordinate with internal and external stakeholders for consistent operation of multi-user systems - Engage with ISPs, vendors, and escalate issues for timely resolution - Design, implement, and administer complex power generation computing environments - Review security, antivirus, traffic, and event logs - Adhere to cybersecurity and information security procedures - Evaluate vendor products and services - Perform hardware and software upgrades - Report project status, attend meetings, provide 24-hour on-call support, and document technical processes Qualifications Required: - University technical degree or 3-5 years of relevant IT/OT professional experience - Experience in NERC CIP-regulated environments preferred - Knowledge in at least two of the following fields: Server hardware and OS management, Networking and infrastructure design, Cybersecurity, Remote infrastructure support, Data storage and recovery - Work experience in at least one of the following focus areas required: IT network support, IT infrastructure design, Computer network support, Host security monitoring - Skills required: Ethical, responsible, self-motivated, effective communication, exceptional organizational skills, strong team collaborator, problem-solving, technical knowledge in electrical safety, NGFW configuration, Microsoft Windows Server support Note: This position involves participation in a 24/7 on-call rotation.,