Role & responsibilities The MSS Engineer 2 executes assigned work orders, including support tickets and project tasks to meet Managed Security Services Provider (MSSP) and other contractually defined obligations for new and existing customer facilities. This role will perform routine and scheduled maintenance and support tasks, work break/fix and other trouble and support tickets, act as a subject matter expert for programs and products offered, and respond to other emergent conditions across the fleet. Candidates must possess a strong understanding of and direct experience with concepts and best practices related to IT/OT systems. The candidate will act as an escalation step within the MSS team framework. The candidate must possess strong security and a strong network posture. This is an opportunity to be part of a world-class team operating at the nexus of two of the most exciting and fastest-growing sectors in renewable energy today: SCADA IT/OT and mission-critical software. MSSP tasks User provisioning and management, upgrade/patch, monitoring, problem resolution, and configuration management. Execute all provided Standard Operating Procedures (SOP) and policies. Modify permissions and access control lists. Perform routine management of backup and recovery services; file and disk management; and virus protection. Maintain consistent operation of multi-user systems, including coordination with internal and external stakeholders. Engage with internal and external parties (e.g., ISPs, vendors) to troubleshoot and resolve issues, escalating as necessary to ensure timely resolution. Perform design, implementation, and administration activities for complex power generation computing environments on networks, communications, and infrastructure. Evaluate host, system, and network configurations for newly acquired sites and make recommendations for improvement. Review security, antivirus, traffic, and event logs. Adhere to cybersecurity and information security procedures, guidelines, and policies. Evaluate vendor products, services, and suggestions. Perform hardware and software upgrades. Perform routine management of backup and recovery services; file and disk management; and virus protection. Other Report project status for all recurring and non-recurring efforts as required. Attend staff and client meetings as required. Availability for 24-hour on call duty to meet customer requirements.• Availability to make occasional, planned shifts in work hours to accommodate efforts that can only be performed after generation hours. Develop and document technical processes and procedures as needed. Ensure that required tasks are completed or directed to others as necessary. Effective written and oral communication at all organizational levels internally and with external customers. Analyze known and ad-hoc requirements to determine an efficient schedule, workflow, and process to complete. Provide Subject Matter Expertise in the evolution of IT/OT framework programs developed for our customers, which include product selection, infrastructure design, and security policies. Execute SOPs. Provide escalation to SOC and level 1 engineers. Perform custom audits, reporting and analytics within the MSS team. Preferred Experience Experience in NERC CIP-regulated environments is preferred. Experience in compliance programs or standard-driven environments (e.g., PCI-DSS, NIST, ISO-27001) SOC, NOC, or other operation center experience Work experience in at least one of the following areas: Network and infrastructure design, deployment, or maintenance. Power generation, especially renewable energy. Required Qualification & Education A university technical degree or minimum 0-2 years of relevant IT/OT professional experience. Direct or indirect service experience and/or experience providing remote support. Ability to read electrical, network, infrastructure, and cabling drawings.• All applicants must have prior professional IT/OT systems management experience and knowledge in at least two of the following fields: Server hardware and OS management. Networking and infrastructure design, implementation, and management. Cybersecurity, including Next-Generation Firewall configuration and management. Remote infrastructure and network support. Data storage and recovery. Work experience in at least one of the following focus areas is required: Tier 2 or Tier 3 IT network/telecommunication support. IT infrastructure design or support. Computer network design or support. Host hardening or security monitoring (Cybersecurity). Skills & Competencies Ethical, responsible, and reliable. Self-motivated. Desire to learn and share newly acquired knowledge with colleagues. Remain cool under pressure in a fast-changing environment. Navigate business and technical challenges with ease. Effective oral and written communication with peers, external customers, and direct supervisors. Exceptional organizational skills required. Strong team collaborator. Independently make decisions and solve problems. Accurately remember and clearly communicate detailed technical information. Able to work in an electrical environment. This may have been achieved through formal training, previous work experience, or the ability to demonstrate electrical safety skills. NGFW configuration, maintenance, and administration. Microsoft Windows Server support. Effective written and oral communication at all organizational levels, including engineers, end-users, and external customers. Additional Notes This position requires participation in the companys 24/7 on call rotation. Occasionally required to lift and move up to 50 pounds. Must be willing and able to travel throughout North America, or internationally as required.
Role & responsibilities The candidate will be part of a cross functional team whose objective is to support management of clients renewable energy assets and fulfillment of contractual compliance obligations associated with those assets. You will support optimization of all portfolios and execute completion of tasks that have been assigned to you. Responsibilities include: Learn the commercial, contractual, regulatory, and reporting obligations of an operating portfolio of renewable energy assets (solar, wind, BESS). Learn to execute tasks to ensure portfolio compliance with all project agreements Assist Portfolio Managers and other team members in tracking and fulfilling on-going tasks and deliverables use Radian Digital software to drive workflow by managing tasks, tracking operations, administering contracts, ensuring regulatory compliance, and financial reporting. Support the preparation of performance and analytical reports for operating projects. Develop an understanding of project performance, weather, and operational data for operating projects through event tickets and O & M work orders. Understand the use of the data in required reporting. Effectively use document administration platforms and data rooms for project specific documents. Develop the ability to submit FERC, EIA and other regulatory compliance obligations with support of internal team members and 3rd parties. Learn the processes for and assist in billing and revenue tracking, invoice tracking, SREC administration, settlements and other financial deliverables. Learn the process for documenting SOP's. Provide excellent customer service internally and externally Support team with Problem resolution activities Additional duties as assigned. REQUIRED SKILLS & COMPETENCIES Renewable Energy Industry knowledge in the following areas: Team player: Effective at using interpersonal connections and customer service skills to achieve team goals. Proactive in supporting the PM and the team. Able to read, interpret and extract critical information from various types of contracts. Able to take ownership of tasks and pursue to completion. Able to plan and organize meetings and communications with clients and other external stakeholders. Adapts to changes in the work environment, manage competing demands and deal with frequent interruptions, changes, delays or unexpected events. Understand personal accountability for overall portfolio success. Able to analyze data and create reports Demonstrates passion to learn in a rapidly growing often unstructured environment. Always looking to learn, grow and expand their knowledge. Able to understand basic accounting and budget management. Comfortable working in 2nd and 3rd shifts 2 pm to 10.30 pm and 6 pm to 2.30 am REQUIRED QUALIFICATIONS & EDUCATION B.E or B.Tech from a reputed college / university Work-related experience in renewable energy / power generation preferred Strong documentation, presentation, and communication skills. Both written and verbal Familiarity with grid-tied photovoltaic, wind or BESS system design, operation, and management REQUIRED SOFTWARE KNOWLEDGE Expertise in MS Office MS Office (Word, Excel, PowerPoint, Outlook, Project) and Adobe PDF toolsets PREFERRED EXPERIENCE At least 1+ years working with operating renewable energy assets: solar, wind or BESS asset management or operations. Customer Service Experience Business writing experience Experience in a service provider environment Experience with data analysis, reporting and presentation Experience with a U.S. based company is an added advantage Familiarity with asset management software systems & third-party monitoring platforms PREFERRED SKILLS & COMPETENCIES Familiarity with solar PV, wind or BESS equipment and system design Familiarity with C & I and utility-scale renewable energy projects. Familiarity with Community Solar management Familiarity with commercial renewable energy contracts Familiarity with asset management software systems & third-party monitoring platforms Familiarity with data analysis, cost benefit analyses, project reporting and presentation Root cause analysis and problem solving skills Strong Interpersonal and Customer Service skills ***Please note : Only candidates who can join immediately will be considered.****