Job
Description
Join our Team About this Opportunity: We are seeking a results-driven IT leader with a strong track record in IT Services to lead Pre-Sales for Managed Services (MS) IT and Application Development & Maintenance (ADM) across the Middle East and Africa You are accountable for MSIT/ADM business contract renewal, farming and expansion and supporting business development engagement when is needed You will take the Role of End-to-end CSR Post SDP1 for all qualified opportunities Reporting to the Head of BOS IT Services, you will collaborate with Sales, SDU India, Domains, and MA Strategy and business development entities to ensure competitive solutions for effective delivery fulfilling customers requirements and expectations, What you will do: Serve as the primary engagement lead for contract renewals and business expansion across the MS IT & ADM portfolio, Coordinate and orchestrate with internal teams (Sourcing, SDU, CU, BA) to secure optimal solution and offers for customers, Ensure customer satisfaction by delivering solutions that maximize value and efficient service, Drive profitable deals, risk mitigation, and support pre-sales, sales, delivery, and lifecycle management, Oversee on-time, on-budget project delivery, Represent Ericsson interests within customer related to MSIT/ADM, providing insights on lifecycle management and operations, Promote operational efficiency, process improvements, and automation to enhance quality and project margins Leadership Expectations Demonstrate cross-functional leadership, mobilizing support across functions and teams, Exhibit strong collaboration, communication, and fact-based decision-making, Foster a people-centric leadership style with empathy, Sales & Customer Focus Proven ability to drive multi-million-dollar sales and manage complex contracts, Deep knowledge of contracting, commercial models (fixed price, capacity-based), and customer operations in Core, IT (OSS/BSS), and ADM, Translate portfolio capabilities into business value for customers, Lead technical and business discussions at all levels, including customersD and C-suite and Ericsson main stakeholders, Identify and manage risks, with a focus on simplification and cost optimization, Experience in consultative selling, identifying strategic opportunities, and business justification, Functional & Technical Expertise In-depth experience with MS IT, LCM, and ADM best practices and delivery, Demonstrated financial improvements and cost savings, Experience in continuous improvement for mainIT systems, enhancing customer satisfaction and KPIs, Expertise in Ericsson Service Delivery processes, agile and DevOps models, Strong knowledge of OSS/BSS/Cloud NFViO, Agile/SAFe, ALM tools, DevOps toolchains, automation, and emerging technologies (Cloud, OPNFV, Containers, Microservices), The skills you bring: University degree in Business, Engineering, or ICT, 5+ years in MSIT/ADM presales, 5+ years in delivery of Managed Services and/or ADM, 10+ years in the telecom network industry, Strong record of sales and C-level engagement, Proven delivery experience in the domain, Would you like to take a tour to Life at Ericsson MEA, visit short video https://youtu be / 3_O_MTt0PAYsi=HnqI4J3gpj2papL Why join Ericsson At Ericsson, youll have an outstanding opportunity The chance to use your skills and imagination to push the boundaries of whats possible To build solutions never seen before to some of the worlds toughest problems
