Job
Description
You will be joining NTT DATA, a company dedicated to pushing boundaries and leading innovations to make a difference for clients and society. At NTT DATA, diversity and inclusion are embraced, providing a place for you to grow, belong, and thrive. In your role as a Networking Managed Services Engineer (L1) at NTT DATA, you will be responsible for ensuring the operational efficiency of clients" IT infrastructure and systems by providing managed services. Your daily tasks will include proactively identifying, investigating, and resolving technical incidents and problems to deliver effective support to clients. Monitoring client infrastructure and solutions to catch errors promptly, investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfillment will be key aspects of your role. Whether it involves providing telephonic, ITSM ticket, or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your focus will be on maintaining high service quality standards. Additionally, you will be expected to identify optimization opportunities, such as reducing common incidents or finding automation possibilities for request fulfillment, incident resolution, and process improvements. Your role may also extend to supporting project work and disaster recovery functions and tests to contribute to broader organizational goals. To excel in this role, you should have a basic understanding of various technologies, be highly disciplined in handling tickets, possess good ITSM tool and process knowledge, strong planning skills, and a strong work ethic. Adaptability, a client-focused approach, effective communication across diverse groups, active listening skills, positive outlook, resilience under pressure, and a bachelor's degree in information technology/computing or equivalent experience are also essential. NTT DATA is a global innovator of business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. As an Equal Opportunity Employer, NTT DATA values diversity and is dedicated to providing a positive client experience across different cultures.,
