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NTT DATA
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MS Engineer - Security, Firewall - Palo Alto

MS Engineer - Security, Firewall - Palo Alto

NTT DATA

0 - 4 years

0 Lacs

chennai tamil nadu

Posted:3 weeks ago| Platform: Shine logo

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Skills Required

troubleshooting security network administration storage administration monitoring services data center administration systems administration itil processes

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Security Managed Services Engineer (L1) at NTT DATA, your role involves providing a managed service to clients to ensure the operational efficiency of their Firewall infrastructure. Your primary responsibility will be to proactively identify, investigate, and route incidents to the correct resolver group, aiming at zero missed service level agreement (SLA) conditions. Additionally, you will offer first-line support for standard and low complexity incidents and service requests, with the possibility of contributing to project work when needed. Key Responsibilities: - Monitor client infrastructure and solutions - Identify problems and errors before or when they occur - Investigate first-line incidents and determine root causes - Provide telephonic or chat support to clients - Schedule maintenance activity windows for patching and configuration changes - Follow required handover procedures for shift changes - Report and escalate incidents when necessary - Ensure efficient and comprehensive resolution of incidents and requests - Update existing knowledge articles or create new ones - Identify opportunities for work optimization and process improvement - Contribute to project work as required - Implement and deliver Disaster Recovery functions and tests - Perform any other related tasks as necessary Qualifications Required: - Bachelor's degree or equivalent qualification in IT/Computing - CCNA or relevant level 1 Network Security certification is advantageous - Entry-level experience in troubleshooting and providing support in security/network/data center/systems/storage administration and monitoring services within a medium to large ICT organization - Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain - Working knowledge of ITIL processes Additional Company Details: NTT DATA is a trusted global innovator of business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. With a focus on investing in R&D, NTT DATA serves 75% of the Fortune Global 100, offering diverse expertise in more than 50 countries. As an Equal Opportunity Employer and Global Top Employer, NTT DATA's services include business and technology consulting, data and artificial intelligence, industry solutions, application development, infrastructure management, and digital and AI infrastructure provision.,

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MS Engineer - Security, Firewall - Palo Alto