Job
Description
Key roles & responsibilities Managed Services Support: Provide ongoing support, maintenance, and optimization of D365 FO systems within a managed services agreement. Upgrades & Maintenance: Oversee regular system upgrades and maintenance to ensure optimal performance and compliance with the latest features. Analysis & Reporting: Utilize Dynamics 365 reporting tools to generate insights and analytics, helping clients make informed business decisions. Experience with Power BI and Power Platform a plus. Implementation & Configuration: Should have implementation experience in Finance and Project accounting module Business Process Analysis: Analyze client business processes to identify needs and map them to D365 FO functionalities, ensuring alignment and efficient workflows. Functional Design & Documentation: Develop functional design documents, business requirement documents, and other necessary documentation to guide support team Testing & Quality Assurance: Conduct thorough testing of implemented solutions to ensure functionality, data integrity, and user acceptance. Training & Support: Provide training to client users on D365 FO functionalities and support them with troubleshooting and ongoing issues. Collaboration: Work with internal teams (technical, other functional consultants, project managers) and client stakeholders to ensure successful project outcomes. Problem Solving: Troubleshoot issues, identify root causes, and propose effective solutions to address problems within the system. Skills & Qualifications: Strong Knowledge of D365 FO: Deep understanding of D365 FO modules, particularly Finance and project accounting module including core functionalities Business Acumen: Ability to understand client business processes, challenges, and requirements to design effective solutions. Consulting & Communication Skills: Excellent communication, interpersonal, and presentation skills to effectively interact with clients, internal teams, and end-users. Problem-Solving Skills: Ability to troubleshoot issues, identify root causes, and implement effective solutions. Project Management Skills: Good to have project management skills Preferred candidate profile Experience in a managed services environment or providing ongoing support to clients. Should have more than 8 years of experience in Managed services Should have experience in implementing D365 FO (or similar ERP systems) is highly desirable, with a focus on Finance and project accounting module. Successfully implemented General Ledger, Accounts Receivable, Accounts Payable, Bank and Cash Management, Management Reporter, Project Accounting, Budget Planning
