MS Dynamics 365 Customer Insights Specialist

We are seeking a highly skilled MS Dynamics 365 Customer Insights Specialist with expertise in Customer Insights - Data (CI-D) and Customer Insights - Journeys (CI-J). The ideal candidate will have a strong understanding of the D365 platform, Dataverse, and CI-J integrations to support data-driven customer engagement strategies.

Key Responsibilities:

• Design, implement, and optimize MS Dynamics 365 Customer Insights - Data (CI-D) and Customer Insights - Journeys (CI-J) solutions.
• Develop and manage integrations between CI-J and Dataverse, ensuring seamless data flow and customer engagement workflows.
• Leverage Dataverse to enhance data modeling, segmentation, and personalization in CI-D and CI-J.
• Collaborate with business stakeholders to understand customer data requirements and implement insights-driven marketing automation.
• Optimize data ingestion, transformation, and enrichment processes within CI-D to drive meaningful customer analytics.
• Ensure data governance, compliance, and security best practices are maintained within the D365 environment.
• Provide technical expertise and guidance on best practices for using Dynamics 365 Customer Insights.
• Troubleshoot and resolve issues related to integrations, data flow, and system performance.

Required Skills & Qualifications:

• Proven experience working with MS Dynamics 365 Customer Insights - Data (CI-D) and Customer Insights - Journeys (CI-J).
• Strong understanding of the D365 platform and Dataverse.
• Experience with data modeling, segmentation, and marketing automation in a customer insights context.
• Hands-on experience integrating CI-J with Dataverse and other marketing technology platforms.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Excellent communication and collaboration skills to work with cross-functional teams.
• Experience with Power Platform, Power Automate, and related Microsoft technologies is a plus.

Preferred Qualifications:

• Microsoft certifications in Dynamics 365 Customer Insights or related areas.
• Experience with AI-driven customer insights and predictive analytics.
• Familiarity with REST APIs, connectors, and other integration methodologies