Monitoring Tools Administrator

Job Description

The Role Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. Roles & Responsibilities: Installing and configuring the ITM and Netcool servers. Upgrading of ITM and Netcool servers Customizing the server/environment as per the customer/business requirements Development of probe rules files and trigger codes according to the requirements Interacting with multiple teams to resolve the issue Creation of filters/reports and dashboards Strong hands-on of maintaining the multi-tier and HA architectures Diagnose and resolve technical issues related to ITM and Netcool and integrations. Decide on a course of action User testing Development Requirements confirmation testing requirements definition Change management, Release management, evidence storage and approval handling Who You Are Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others. Required Technical and Professional Expertise Minimum of 7-8 years of experience in setting, configuring and maintaining the ITM and Netcool servers Strong experience and knowledge of ITM, Netcool suite, TEP and TEMs and RTEMs L3 & L4 hands on related to Event & Monitoring support for Netcool, ITM, Zabbix, and ScienceLogic Advanced skills on configuration and troubleshooting of Netcool and ITM Maintain the Netcool servers and user management and associated Incident, Change and Problem handling Knowledge of account and new node registrations on Netcool Web Gui Relevant and strong knowledge of auto notifications tools Working knowledge of API user's password reset and certificate renewal, GNM API user and token update activity, maintenance. Experience in configuring Object Server Gateways like JDBC, Uni and Bi-directional Gateway. Working experience of monitoring and event management of heterogeneous environment Implemented transition of monitoring tools from on-premises to cloud M&E Strong skills of working, implementing and troubleshooting IBM Tivoli monitoring servers End-to-end automation of IT service management processes experience and skills. Preferred Technical and Professional Experience Certified professional with relevant experiences Knowledge of AIX Linux/Windows, Database. Industry certifications desirable Excellent communication skills to interact with multiple Global teams Strong skills in creating business rules, event correlation, deduplication, and enrichment using Netcool Impact Manage user accounts, roles and permission to align with organizational requirement Strong knowledge of workflows and IPC like Incident, Problem, and Change Linux/AIX server implementation and troubleshooting experience in large environments