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7 - 8 years
8 - 12 Lacs
Noida
Work from Office
The Role Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. Roles & Responsibilities: Installing and configuring the ITM and Netcool servers. Upgrading of ITM and Netcool servers Customizing the server/environment as per the customer/business requirements Development of probe rules files and trigger codes according to the requirements Interacting with multiple teams to resolve the issue Creation of filters/reports and dashboards Strong hands-on of maintaining the multi-tier and HA architectures Diagnose and resolve technical issues related to ITM and Netcool and integrations. Decide on a course of action User testing Development Requirements confirmation testing requirements definition Change management, Release management, evidence storage and approval handling Who You Are Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others. Required Technical and Professional Expertise Minimum of 7-8 years of experience in setting, configuring and maintaining the ITM and Netcool servers Strong experience and knowledge of ITM, Netcool suite, TEP and TEMs and RTEMs L3 & L4 hands on related to Event & Monitoring support for Netcool, ITM, Zabbix, and ScienceLogic Advanced skills on configuration and troubleshooting of Netcool and ITM Maintain the Netcool servers and user management and associated Incident, Change and Problem handling Knowledge of account and new node registrations on Netcool Web Gui Relevant and strong knowledge of auto notifications tools Working knowledge of API user's password reset and certificate renewal, GNM API user and token update activity, maintenance. Experience in configuring Object Server Gateways like JDBC, Uni and Bi-directional Gateway. Working experience of monitoring and event management of heterogeneous environment Implemented transition of monitoring tools from on-premises to cloud M&E Strong skills of working, implementing and troubleshooting IBM Tivoli monitoring servers End-to-end automation of IT service management processes experience and skills. Preferred Technical and Professional Experience Certified professional with relevant experiences Knowledge of AIX Linux/Windows, Database. Industry certifications desirable Excellent communication skills to interact with multiple Global teams Strong skills in creating business rules, event correlation, deduplication, and enrichment using Netcool Impact Manage user accounts, roles and permission to align with organizational requirement Strong knowledge of workflows and IPC like Incident, Problem, and Change Linux/AIX server implementation and troubleshooting experience in large environments
Posted 2 months ago
10 - 15 years
32 - 37 Lacs
Bengaluru
Work from Office
The Role Infrastructure Architects are the key link between Kyndryl and our clients. Youre in a technical leadership role, uniting and guiding stakeholders from clients, governance, and project executives to delivery and sometimes even the vendors who work with the client. Youll be there from the start of a project understanding whats needed and figuring out the best technical solution. And youll be there at the finish, delivering the right product on time and within budget. As an Infrastructure Architect, youll draw upon the full breadth of your talent and experience. This is a technical leadership role, so we want you to bring your vision, knowledge, and leadership to each project. To the client, youre the subject matter expert consulting early, gathering inputs, understanding what they need from our solution. You define what Kyndryl can do to meet this solution. You design the best solution for the job. And finally, youre the tech leader for implementation. At Kyndryl we support all major cloud platforms, so youll get the chance to use everything you know and then some. Youll also become expert at knowing when and how to call on other SMEs outside your wheelhouse. Thinking your way around pre-existing limitations will grow your creativity and flexibility. Youll learn a lot here, and if you want to work toward certifications there are plenty of opportunities. The rewards for all this are many. Youll get to influence, create, and deliver something from start to finish. You will have the power to delight our clients. Key Responsibilities: Manage persistent storage, networking, and OpenShift Service Mesh. Automate deployments using Helm charts, Ansible, and CI/CD pipelines. Monitor and optimize OpenShift cluster performance, scaling, and resource allocation. Enforce best practices for WebSphere and OpenShift security hardening. Perform vulnerability assessments, patch management, and compliance audits for middleware technologies Integrate middleware logging and monitoring with Splunk, ELK, and Grafana dashboards. Diagnose and resolve middleware performance issues, application failures, and system crashes. Troubleshoot OpenShift cluster issues, pod failures, and networking problems. Analyze logs from WebSphere, IHS, and MQ to identify root causes and implement fixes. Who You Are Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others. Required Technical and Professional Experience 10+ Years Experience zLinux Middleware Administrator. Install, configure, and manage OpenShift, WebSphere Application Server (WAS), IBM HTTP Server (IHS), and IBM MQ on IBM Z/Linux. Deploy and manage containerized applications using Kubernetes and OpenShift operators. Configure and maintain high availability (HA), clustering, and load balancing for all middleware components. Tune JVM settings, heap size, garbage collection, and thread pools for WebSphere applications. Optimize IBM MQ message flow, queue depth, and performance. Configure caching, compression, and load balancing in IHS for improved web performance. Use Splunk, ELK, Prometheus, Grafana, or IBM Tivoli Monitoring (ITM) for real-time system and application monitoring. Implement SSL/TLS encryption, LDAP authentication, OAuth, and RBAC policies across middleware components. Secure IBM MQ with SSL encryption, authentication, and message signing. Set up WebSphere Network Deployment (ND) clusters for high availability. Configure multi-instanProblem Managementce queue managers and failover strategies for IBM MQ. Preferred Technical and Professional Experience Implement OpenShift scaling policies for auto-scaling and redundancy. Ensure backup and recovery strategies using IBM Spectrum Protect (TSM). Develop Ansible playbooks, Python scripts, and shell scripts to automate administration tasks. Build and maintain CI/CD pipelines for WebSphere, OpenShift, and IBM MQ. Provide 24/7 on-call support for production environments (if required). Work closely with application developers, DevOps teams, network engineers, and security teams.
Posted 2 months ago
4 - 7 years
12 - 22 Lacs
Chennai, Kochi, Hyderabad
Work from Office
Experience required in BigFix Fixlet/Task Creation in BigFix, Multipackage execution using BigFix Must have knowledge on BigFix Patch Management and security Compliance Good knowledge on Msi/Exe/PowerShell though BigFix packaging
Posted 2 months ago
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