Monitoring Tool Expert

Job Description

Roles & Responsibilities: As an IT Infrastructure Monitoring Tool Expert, Candidate will be responsible for implementing, configuring, and managing our IT infrastructure monitoring systems to ensure optimal performance, availability, and security for our clients. Candidate will primarily work with ManageEngine as the primary tool and would also have experience or familiarity with secondary tools such as Zabbix or PRTG. Aspirant would involve in collaborating with cross-functional teams and clients to proactively enable monitoring to minimize downtime and enhance the overall performance of customers IT Infrastructure Should have relevant experience in integrating monitoring and ticketing tool via various available methods. Design, implement, and maintain IT infrastructure monitoring solutions using ManageEngine as the primary tool. Configure monitoring policies, thresholds, and alerts to proactively identify and address performance issues. Monitor network devices, servers, applications, and other critical components to ensure availability and performance. Analyze monitoring data and generate reports to track key performance indicators and trends. Collaborate with internal teams to troubleshoot and resolve IT infrastructure issues in a timely manner. Stay updated on industry best practices and emerging trends in IT infrastructure monitoring. Strong understanding of network protocols, systems administration, and IT security principles. Excellent problem-solving skills and attention to detail. Effective communication skills with the ability to collaborate with cross-functional teams. Relevant certifications in IT infrastructure monitoring tools (e.g., ManageEngine Certified Professional) are a plus.