Mobile Service Engineer

Designation : Mobile/Laptop Repair Technician

Location : Salem & Trichy

Experiences: 1 to 6 Years

Summary:

The iOS Service Technician is responsible for diagnosing, troubleshooting, and repairing iOS devices, including iPhones, iPads, and other Apple products. This role requires technical expertise, excellent problem-solving skills, and a commitment to providing exceptional customer service.

Key Responsibilities:

1. Device Diagnosing and Troubleshooting:

• Analyse and diagnose hardware and software issues in iOS devices.
• Conduct thorough troubleshooting to identify root causes of problems.

2.Repair and Maintenance:

• Perform repairs on iOS devices, including screen replacements, battery replacements, and other hardware repairs.
• Conduct software updates, installations, and configurations.

3.Quality Assurance:

• Ensure that all repairs meet quality standards and are conducted according to company guidelines.
• Perform thorough testing of repaired devices to verify functionality.

4.Customer Interaction:

• Interact with customers to gather information about device issues and provide clear explanations of repair options.
• Provide estimates for repair costs and turn around times.

5.Inventory Management:

• Maintain accurate records of parts and inventory used for repairs.
• Order and restock necessary parts and supplies.

6. Documentation and Reporting:

• Document all repair activities, including detailed descriptions of issues, actions taken, and parts used.
• Generate reports on repair activities and maintain records for future reference.

7. Stay Updated on iOS Technology:

• Keep abreast of the latest iOS updates, features, and technical specifications.
• Continuously develop technical skills through training and self-study.

Contact details : prasanth.s@consolidated.one

Job Type: Full-time

Pay: ₹20,000.00 - ₹24,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Schedule:

• Morning shift

Supplemental Pay:

• Performance bonus

Experience:

• total work: 3 years (Required)

Work Location: In person