iPlanetcare(Apple Authorised Service Center)

Designation : Mobile/Laptop Repair Technician Location : Salem & Trichy Experiences: 1 to 6 Years Summary: The iOS Service Technician is responsible for diagnosing, troubleshooting, and repairing iOS devices, including iPhones, iPads, and other Apple products. This role requires technical expertise, excellent problem-solving skills, and a commitment to providing exceptional customer service. Key Responsibilities: 1. Device Diagnosing and Troubleshooting: Analyse and diagnose hardware and software issues in iOS devices. Conduct thorough troubleshooting to identify root causes of problems. 2.Repair and Maintenance: Perform repairs on iOS devices, including screen replacements, battery replacements, and other hardware repairs. Conduct software updates, installations, and configurations. 3.Quality Assurance: Ensure that all repairs meet quality standards and are conducted according to company guidelines. Perform thorough testing of repaired devices to verify functionality. 4.Customer Interaction: Interact with customers to gather information about device issues and provide clear explanations of repair options. Provide estimates for repair costs and turn around times. 5.Inventory Management: Maintain accurate records of parts and inventory used for repairs. Order and restock necessary parts and supplies. 6. Documentation and Reporting: Document all repair activities, including detailed descriptions of issues, actions taken, and parts used. Generate reports on repair activities and maintain records for future reference. 7. Stay Updated on iOS Technology: Keep abreast of the latest iOS updates, features, and technical specifications. Continuously develop technical skills through training and self-study. Contact details : prasanth.s@consolidated.one Job Type: Full-time Pay: ₹20,000.00 - ₹24,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Provident Fund Schedule: Morning shift Supplemental Pay: Performance bonus Experience: total work: 3 years (Required) Work Location: In person