MNC hiring operations manager / team leader For International BPO

3 - 8 years

3 - 6 Lacs

Posted:3 weeks ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Roles & Responsibilities

  • Oversee end-to-end operations for the UK Telecom process.
  • Manage team performance, ensuring all KPIs, SLAs, and quality standards are consistently met.
  • Lead, mentor, and guide operations teams to achieve process excellence.
  • Handle escalations, ensure timely resolution, and maintain high customer satisfaction levels.
  • Coordinate with cross-functional teams to implement operational improvements.
  • Analyze performance metrics and prepare regular operational reports.
  • Ensure compliance with client requirements and process guidelines for international voice operations.
  • Drive operational efficiency through process optimization and team development.

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