Designation: Manager Skills: Loyalty Account Management As SPOC for Client related to the Program: Conceptualize the loyalty program map the client journey along with the business teams, create program goals which are aligned with company goals. Design loyalty Campaign & Scheme - Conceptualizing, Development, Execution: Coordinate on monthly/ yearly engagement calendar for implementation. Understand Operational Issues faced related to the Loyalty Platform-application related /system integration related (Bug, Ad hoc Reports, Minor Change requests in existing functional) log problem in issue tracking platform-PACE and follow up with Technical Support Team for resolution within agreed SLA. Coordinate with the Technical Team at Client end to resolve Database/Integration related issues if any. Program Review (Campaigns /Enhancements / Operations/ New Idea generation), recommendations and benchmarking as well evolving and executing measures to increase the adoption KPI’s including but not limited to calling users /client officers, providing information needed if any, resolution of program related queries raised by client executives, conducting trainings, etc. Handle Client queries related to the program. Frame the SOW related to new technical development requests/enhancement requests received from Client and communicate to designated Business Analyst in BU at HO. Coordinate with technical team to ensure timely development, UAT and implementation of platform enhancement features as required from time to time. Manage Client expectations and maintain good relationship with Client. Candidate Specifications Experience as Loyalty Account Manager or Program Manager Good communication and Client relationship management skills.
Designation: Manager Location: Kolkata Min. experience: 5 years in the same domain KEY DELIVERABLES: Category Management Team. Meeting revenue targets by selling Ferrous /Non-ferrous minerals, chemicals and other such niche products of clients enrolled with us. Handling clients issues related to auction price, bidding customer’s participation catalogues, etc. Regularly interacting with the potential buyers for participation in auction. Collect market intelligence, market dynamics associated with each auction/product. Decide auction rule for any auction and lot strategy. Guide buyer management team for discovering the right buyer. Check and monitor auction for a successful event. Develop relationship with the buyers, so that they retain for a long period with mjuncton. Arrive to a forecasted price which is provided to client for fixing their selling price. Resolve participants’ issues for both local and outstation customers and understand their special requirements as well to make the association with mjunction stronger. Ensure the bidding customers satisfaction level is kept high and any issues are resolved on top priority Handle and ensure that other Functional Units issues/ queries are addressed and information to be shared is met at all times. Team Development Recruit, develop, engage and retain talent by effectively deploying employee benefits and engagement techniques. Monitor training programs in conjunction with the HR/Training Coordinator for team members to have the necessary skills to perform their duties safely and efficiently. Ensure clear communication on expectations to production personnel, keep them informed of matters pertaining to their job, and develop personnel growth opportunities. Learning and Development Be open to new ideas and processes at work and stay abreast of new developments in the field. Invest in Learning & development of self and team members. Recommend certifications/ external trainings for team and collaborate with HR in providing internal trainings & knowledge sharing opportunities. Encourage team members to learn and provide them an opportunity to apply the same. CANDIDATE PROFILE: 9-11 years of experience with an exposure of business analysis, planning, implementing action plans for business offerings in highly volatile markets. Background of undertaking operational excellence projects in similar industry will be preferred. Awareness and Understanding of market dynamics, software/ platforms and other factors that contribute to customer retention and imp[roving operational efficiency. ADDITIONAL DUTIES: This job description in no way states or implies that these are the only duties to be performed. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by your Reporting Manager/ Department Head/ Management.
Role & responsibilities KEY DELIVERABLES: Client Acquisition Effective execution and implementation of the Sales strategies and initiatives for Region, ensuring that they remain consistent with the overall business strategy. Focus on new logo acquisitions and by creating business opportunities for MJ. Ensure targeted Sign Ups number under New Sign Ups ” are met for the financial year applicable to the region Quarter on Quarter .Identify new business opportunities, leads and generate referrals from existing client base and building relationships in Target list of Accounts Pursue leads, prepare proposal, make presentations, negotiate and follow up with clients for final sign up. Ensure all process compliances are being followed. Possess a strong understanding of mjunction products and services, competitors in the industry and positioning. Follow the latest industry developments and stay up-to-date on corporate competitors, conducts regular research, keeps up with trends and best practices, which give the business a competitive edge, and keep the business at par. Monitoring & updating the Sales force development software regarding the progress status of Sales lead/client which can be seen by Management. Actively take cross selling initiatives by pitching different service to existing clients. Handle all client queries and escalations in an efficient manner leading to client satisfaction. Sustain rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities. Educate the client about services that would appeal and add value their existing business. Identify marketing opportunities by identifying customer requirements; understanding competitor's strengths and weaknesses; focus on establishing targeted market share.
Location: Kolkata (100% work from office module) Designation: Manager Skills: Accounts Payable Education Qualification: Only Chartered Accountants are eligible to apply for this position This is a 100% work from office module at Kolkata location. Kindly check the details before applying. Job Description: Accounts Payable (AP) Management: Oversee daily operations of the accounts payable function including invoice processing, vendor reconciliations, and payment cycles. Review and approve vendor payments in accordance with organizational policies and credit terms. Monitor aging reports and ensure timely closure of open items. Handle vendor escalations and ensure strong vendor relationships. Coordinate with procurement, operations, and treasury teams for smooth processing. Ensure compliance with internal controls, tax laws (TDS, GST), and audit requirements. Financial Reporting: Lead the month-end and year-end financial closing process. Prepare and review financial statements including P&L, balance sheet, and cash flow statements. Ensure timely submission of financial reports to management and regulatory bodies. Coordinate with internal and external auditors for financial audits. Implement and maintain accounting systems and controls in line with IND-AS/IFRS. Assist in budgeting, forecasting, and variance analysis. Compliance & Process Improvement: Drive automation and process improvements to enhance efficiency and accuracy in AP and reporting processes. Maintain up-to-date knowledge of accounting standards, tax regulations, and financial best practices. Ensure adherence to SOX/Internal controls framework (if applicable). Support internal stakeholders with relevant MIS and financial analysis. Additional skills: Chartered Accountant/Cost Accountant Experience in working SAP/Oracle Team supervision High attention to detail and accuracy Problem-solving and decision-making abilities Strong communication and interpersonal skills Ability to work under pressure and meet tight deadlines