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High Street Essentials
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Mis Executive

Mis Executive

High Street Essentials

1 - 3 years

|

2 - 3 Lacs

Posted:-1 days ago| Platform:

Apply

Skills Required

mis reporting mis preparation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Collect, compile, and analyze data from various customer service channels (calls, chats, emails, CRM, etc.).
Prepare and publish daily, weekly, and monthly MIS reports for the management team.
Develop and maintain performance dashboards to track KPIs such as AHT, CSAT, NPS, FCR, SLA adherence, and agent productivity.
Coordinate with the operations team to provide insights on call volumes, ticket trends.
Support workforce management in forecasting and scheduling.
Maintain historical data and ensure data integrity across all reports.

Candidature

Graduate in any field.
Proficient in MS office (Excel/ PowerPoint etc)
Minimum experience of 2-4 years as MIS executive.
Should be comfortable with working on extensive data and using excels (pivot/ vlook up) to
deliver reports as per expected timelines.
Should have good verbal and written communication skills

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High Street Essentials

Retail

DELHI Delhi

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