Mid-Level Application Support Engineer

Pixelcode Technologies India

3 - 8 years

8 - 18 Lacs

chennai bengaluru mumbai (all areas)

Posted:1 month ago| Platform:

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Skills Required

jira service desk mft jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

Mid-Level Application Support Engineer with MFT and JIRA

Location Bangalore (5 days working in Office)

Working Hours : UK Time

Mid-Level Application Support Engineer

Responsibilities:

Design, implement, and maintain
MFT

solutions.
Monitor and
troubleshoot

MFT

processes
to ensure data integrity and timely delivery.
Develop and enforce
MFT

policies
, procedures, and best practices.
Ensure security and compliance of
all

MFT

operations.
Configure and manage
JIRA
and J
IRA

Service

Desk
for project and incident management.
Customize
JIRA

workflows,
fields, screens, and notifications to meet team requirements.
Provide support and training to users on JIRA functionalities and best practices.
Maintain JIRA projects, boards, and filters.
Handle incident management processes using JIRA Service Desk.
Ensure timely resolution of incidents and proper communication with stakeholders.
Document incident resolutions and create knowledge base articles.
Create and maintain detailed technical documentation for processes, procedures, and configurations.
Ensure documentation is up-to-date and easily accessible to team members.
Contribute to the development of user guides and training materials.
Experience with automation tools and scripting languages is a plus.
Assist in developing scripts and automation tools to optimize workflows and processes.

Skills:

+

If this position is of interest,please send your resume to jobs.india@pixelcodetech.com

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