2826 Microsoft Windows Jobs - Page 19

:. Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more. . We are seeking an experienced IT Support Specialist to provide technical support and ensure the smooth functioning of our IT infrastructure. You will troubleshoot hardware/software issues and assist our teams with technical queries. Key Responsibilities:. Provide technical support to internal teams and resolve IT issues promptly. Install, configure, and maintain hardware and software systems. Monitor and maintain system performance and security. Required Qualifications:. 2+ years of experience in IT support or a similar role. Strong knowledge of operating systems (Windows, macOS, Linux) and networking. Familiarity with troubleshooting hardware and software issues. Why Join Us. Competitive pay (‚1200/hour). Flexible hours. Remote opportunity. NOTEPay will vary by project and typically is up to Rs. 1200 per hour (if you work an average of 3 hours every day that could be as high as Rs. . Shape the future of AI with Soul AI!.

Drive Strategic Transactions as an M&A Analyst!. Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more. Based in Hyderabad, we are a young, fast-moving team on a mission to build AI for Good, driving innovation and positive societal impact. We are seeking a Mergers & Acquisitions (M&A) Analyst to support strategic M&A initiatives, including market research, due diligence, and financial analysis. You will play a crucial role in identifying growth opportunities and assisting in the execution of mergers and acquisitions. Key Responsibilities:. Conduct financial analysis and due diligence for M&A transactions. Support the creation of financial models and valuation analysis. Assist in preparing reports and presentations for stakeholders. Research market trends and competitive landscapes. Collaborate with senior executives to assess strategic fit and risks. Key Skills & Experience:. Proven experience in M&A analysis or investment banking. Strong analytical and financial modeling skills. Knowledge of M&A processes and transaction structures. Strong attention to detail and communication skills. Why Join Us. Competitive pay (Up to ‚1200/hour). Flexible hours. Remote opportunity. NOTEPay will vary by project and typically is up to Rs. .

Manage Financial Transactions as Our Accounts Payable/Receivable Specialist!. Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more. Based in Hyderabad, we are a young, fast-moving team on a mission to build AI for Good, driving innovation and positive societal impact. We are seeking an Accounts Payable/Receivable Specialist to handle all incoming and outgoing financial transactions. You will ensure that invoices are processed efficiently and payments are made/received accurately to maintain financial integrity. Key Responsibilities:. Manage accounts payable and receivable functions, ensuring accurate and timely processing. Review, verify, and reconcile invoices and payments. Assist with the preparation of financial reports. Maintain accurate records of financial transactions. Liaise with vendors and clients to resolve payment issues. Key Skills & Experience:. Proven experience in accounts payable/receivable or in a similar role. Strong attention to detail and accuracy. Proficiency in accounting software and MS Excel. Strong organizational and communication skills. Why Join Us. Competitive pay (Up to ‚1200/hour). Flexible hours. Remote opportunity. NOTEPay will vary by project and typically is up to Rs. .

Drive Strategic Financial Planning as Our Budget Analyst!. Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more. Based in Hyderabad, we are a young, fast-moving team on a mission to build AI for Good, driving innovation and positive societal impact. We are seeking a Budget Analyst to manage and track budget development and performance. You will play a vital role in ensuring financial efficiency and helping departments meet their financial targets. Key Responsibilities:. Prepare, monitor, and analyze budgets for different departments. Track and report on budget variances and provide insights for improvement. Work with department heads to ensure efficient allocation of financial resources. Assist in long-term financial forecasting and cost management. Review and recommend budget adjustments as necessary. Key Skills & Experience:. Proven experience as a Budget Analyst or in financial planning. Strong analytical skills and experience with budgeting software. Excellent communication and collaboration skills. Degree in Finance, Accounting, or related field. Why Join Us. Competitive pay (Up to ‚1200/hour). Flexible hours. Remote opportunity. NOTEPay will vary by project and typically is up to Rs. .

:. Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more. . We seek a versatile and proactive Generalist to support various functions across our organization. This dynamic role offers the opportunity to work on a range of tasks, from administrative support and project coordination to HR assistance and financial tracking. Key Responsibilities:. Provide administrative support across multiple departments, including managing schedules, communications, and office supplies. Assist in recruitment efforts, including job postings, candidate screenings, coordinating interviews, employee onboarding and offboarding, ensuring smooth transitions and compliance with company policies. Coordinate cross-functional projects, ensuring resources, timelines, and deliverables are efficiently managed. Help with budget tracking, invoice processing, and assisting in financial reporting and audits. Streamline business operations by managing office supplies, coordinating events, and supporting logistics. Ensure compliance with company policies, legal regulations, and assist with risk management, and provide flexible support for ad hoc tasks across various departments as needed. Must-Have Skills: . Proven experience in a generalist or cross-functional role, preferably in a start-up or fast-paced environment. Strong proficiency in office software (Microsoft Office Suite, Google Workspace) and project management tools (Trello, Asana, Slack). Excellent communication and organizational skills with the ability to manage multiple tasks simultaneously. Preferred Qualifications:. Exposure to HRIS systems, compliance management, or project management experience. Basic understanding of budget management and financial reporting. Experience with process improvement and operational efficiency initiatives. Why Join Us. Competitive pay (Up to ‚1200/hour). Flexible hours. Remote opportunity. NOTEPay will vary by project and typically is up to Rs. . Shape the future of AI with Soul AI!.

: Job Title Business Management Analyst, NCT Location Jaipur, India Corporate titleAnalyst, NCT Role Description BMAG (Business Management and Analytics Group) partners with various COOs/Operations leads in delivering various value added reporting, analytics and lead/support in various projects and initiatives. As an Analyst in Business Management & Analytics Group, Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement What well offer you 100% reimbursement under child care assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Identify and execute opportunities in processes in Automation & simplification through various tools and platforms Provide value add analysis in management updates on key projects, controls, ongoing operational initiatives, financials and related business management activities. Respond to ad hoc / fire drills in a timely manner Support Risk and Control initiatives and facilitate ongoing monitoring Your skills and experience BCA, MCA, BTech, MTech or equivalent technical qualification with 2 to 3 years of experience Tableau, SQL, Power App, Power Automate, Power BI experience strongly preferred Proficient in Microsoft Office applications i.e. Excel, Word, Power-point etc Strong Analytical & problem solving skills Passion and proven ability to work with management information, financial figures and mass data How well support you

: Job Title- Java Developer & C++, AVP Location- Pune, India Role Description We are a team of 10 based in Frankfurt, London, Bangalore and Pune covering full trading & Portfolio Manager application support for the DWS security lending business and some of Municipal Desk. We as part of the Technology Trade and Product department act as a natural interface between our business users who are DWS Security Lending traders and other internal/external technical teams. We cover all technical communication between DWS and the external providers regarding third-party applications. As developers of IT applications, we are customer-centric and contribute significantly to DWS' overall goals of increasing assets. Your tasks: Developing of java micro services and support them, manage and work across multiple Business areas of the Asset Management in IT Application/Infra, includes problem analysis, bug fixes, remediations, deployment and application ownership. It may also involve taking functional oversight of Engineering delivery for a major Change Request. This role will be key to our application maintenance and include working closely with stakeholders including Business, Operations, Client Service, Vendors, Engineering and QA to advise and contribute from Infra and Application stability and compliance perspective by supporting and maintaining Application/Infra, providing ease of operation and to oversee transition of any project to L2 support teams as part of Go-Live process. We are looking for a very motivated candidate with a passion for Java, Spring Boot, Spring Cloud, Kubernetes, Rest APIs, Power Shell scripts and Oracle databases. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Candidate must: Optimum support of the business process by the application Maintenance of the benefit (economic efficiency) of an IT application Support of the business process owner in IT matters Compliance with the IT security and data protection requirements Planning and support of application optimization projects Verification of the contracting parties' compliance with the SLA (service level agreement) Your skills and experience Oversee the applications under ownership and help Client Service. Document Technical solutions and build KOP for the L2 team. Ensure the Application compliance with Deutsche Bank / DWS Group IT policies, manage software licenses and vendor products. Problem solving skills, ability to dive deep to find the root of the problem. Enhance and support applications by L3 development bug fixes, test, deploy and maintaining software components. Manage Problem ticket/task, Deliverables and Remedial deadlines. Accountable for Third Party Risk Management compliances and Responsible for Vendor Relationship Management as and when required. Drives automation (incl. automated build, test and deploy). Support migration of on-premises Application, its existing functionalities to Cloud platform. Drives integration across systems, working to ensure service layer integrates with the core technology stack whilst ensuring that services integrate to form a service ecosystem. Monitors Application/Infra to ensure health and identify required corrective action. Knowledge of best practices and IT operations in an agile environment. Ability to deliver independentlyconfidently able to translate requirements into technical solutions with minimal supervision. Jasper Reports C# and ASP.Net Powershell scripting Managed C++ i.e. .Net CLI Experience developing java microservices Having source control skills with git How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm

: Job TitleICT Client Sales Manager, VP LocationMumbai, India Corporate TitleVP Role Description Institutional Cash & Trade (ICT) is a global business which is regionally organized with dedicated staff for originating and facilitating cash management and trade finance transactions with financial institutional clients located in India.We are looking for a Sales Specialist for ICT India team. The ICT Sales Specialist is responsible for the following: Act as an CSM (Client Sales Manager), who will cover a portfolio of institutional clients based in India and coworking closely with CustomerService Team and KYC Team. Originate, arrange, and facilitate transactions of letters of credit and trade-related guarantees from the banks we cover, destined into Deutsche Banks global network of trade finance locations. Reversely, we help our branches to issue instructions, on behalf of Deutsche Banks corporate clients, to the banks we cover. Ensure that Deutsche Banks Know-Your-Customer (KYC) requirements are fulfilled and documented. Manage the Financial and non-financial risk aspects across the India based FI clients. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Taking responsibility for selling the entire range of Cash Management (ICM) and Trade Finance (TF) products to Financial Institutions (FIs) located in India. The product range consists of cash management products (ie. money transfer, liquidity, FX products) and traditional trade flow products (ie. LCs, guarantees, and collections), FI Financing, trade reimbursement services, structured short-term trade finance (e.g. Structured LCs) and electronic banking products. To deliver on the agreed Sales objectives for the client portfolio and to uphold best in class client management and service levels to the existing client base. Work with the respective Regional Lead to execute the strategy to acquire new clients/ business. Being in charge of Know-Your-Customer (KYC) reviews and on-boarding of new customers as well as taking accountability for FI client relationships (as Accountable Client Owner). Analyzing payments, trade flows and internal MIS data to identify business opportunities. Assume responsibility for the content and presentation quality of relevant client proposals, responses to RFPs and RFIs, and client communications. Uphold relevant legal, regulatory and Bank policy requirements for all Sales activities. Liaising with Product Management for new and innovative solutions Obtain pricing or product offering approval from the Regional / Country Head and Market Management for any conditions below standard based on proper justification. Keeping dialogue with CRM on determining credit lines for FIs as well as DB's credit appetite (including country limits) Fulfil supervisory responsibilities under the DB Group and US/EU and relevant local supervision policies and the Written Supervisory Procedures. Supporting the organization and management of client events (e.g., product presentations at seminars) Ensure timely completion of Mandatory Trainings and compliance with all risk- (both non-financial and financial) related obligations (non-financial risk, financial risk, timely completion of KYC Client Periodic Review to reflect up-to-date and accurate information). Interacting / Cross-selling with other areas of the bank, such as FIC, TFAS. Your skills and experience The successful candidate should have several years of correspondent banking industry experience, including to consider employment in a major European or US financial institution, and will have been educated to degree level. Sound product knowledge of cash management services (USD, EUR, GBP, and Multicurrency clearing and payment services, liquidity management, transactional FX) and trade finance products (traditional trade products (such as LCs, guarantees, and collections), FI Financing, trade reimbursement services, structured short-term trade finance (e.g., Structured LCs) and electronic banking products) for financial institutions. Solid awareness of compliance, non-financial and business risks in the applicable region. Ability to communicate banks strategy, as well as the ICT global business strategy incl. specifically the ICT risk appetite and respective policies. Ability to build and develop contacts at the appropriate level in target clients to support business attraction. Strong negotiation skills essential. Strong track record in client facing role for cash management and trade finance to financial institutions. Willing and able to travel frequently to meet clients. Educated to University degree level. Native level Hindi and fluency in written and spoken in English is a must. Relevant work experience in FI industry, GTB business, esp. Cash Management and Trade Finance Solid presentation and communication skills, written and verbal- Motivated team player with strong interpersonal skills and multi-cultural understanding Ability to communicate effectively at varying levels of seniority (internally and externally) Creative (e.g., when preparing marketing material, such as business proposals) and innovative (e.g., when structuring trade finance deals) working style Client-centric attitude, while living the values of Integrity and Discipline in assuring the bank does not incur undesired financial, non-financial, or reputational risk. Easiness with the Microsoft Office Suite (especially Excel, Word, PowerPoint) How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

: Job Title IT Risk & Control, AVP LocationMumbai, India Role Description The IT Risk and Control Analyst provides data analysis, identifies and evaluates potential areas of non-compliance or risk, assessing impact, probability and defined risk tolerance and presents findings and proposals for risk mitigation measures. The Divisional Regulatory, Risk and Control Analyst is responsible for supporting the delivery of the risk and control initiatives. This includes participation in risk and control activities, risk-based control reporting of key issues, performance and validation of cyclical activities such as annual control self-assessments. It may also include control testing, incident research, remediation and other ad hoc control initiatives and projects. Working closely with teams in and out of the division to understand risks impacting the group. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Demonstrate advanced understanding of business processes, internal control risk management, IT controls and related standards Identify and evaluate complex business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement Understand complex business and information technology management processes Assist in the selection and tailoring of approaches, methods and solutions to support service offering or industry projects Actively participate in decision making with engagement management and seek to understand the broader impact of current decisions Facilitate use of technology-based tools or methodologies to review, design and/or implement products and services Ensure application & vendor compliance to DB IT security policies & procedures Responsible for audit on Vendor Risk Management compliance & approvals within the bank. Ensuring compliance of application penetration testing and co-ordinating with CISO & application vendor team to ensure tracking and closure of open risk points within the application Ensuring completion of Risk Assessment and Compliance Evaluation of Applications in co-ordination with the IT application owner. Single point of contact for internal/external/regulatory Retail IT Audit compliance. Periodically conduct individual IS reviews to identify IT risks. Responsible for IT Vendor information security audit scope and execution to be conducted by -external IS vendors. Responsible for demonstrating continuous improvement in state of monitoring of information security events. Responsible to timely reporting and resolution of security incidents to IT management teams. Enabling automated log aggregation, correlation, and analysis through ArcSight tool with the help of IT application vendor. Your skills and experience Bachelor of Science or Bachelor of Engineering + MBA equivalent from an accredited college or university (or equivalent) 10-14 years experience in the field of Information Technology/ Information Security (preferably Bank Retail application technology) Experience in the field of Information Security / SOC / Incident Response / Incident Forensics Domain knowledge in the Banking & Financial Payments industry Good written and spoken communication skills A working knowledge of most aspects of information security is essential, as is the ability to apply this knowledge in an open network environment Information Security technical Certifications such as CEH, ECSA, CISA, CISSP etc. Strong working knowledge of various security technologies including architecture, incident management, and forensics. Experience or technical knowledge in financial environments is a plus Professional level of English How well support you

The Business Analysis E4 role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Business Analysis E4 domain.

Skills:. net, sql, cloud,. Immediate need .Net Backend Developers @ Remote if interested please share resume hr@cnsolutions.in. Vizag/Hyderabad/Remote. UK shift (2 11 PM IST). Exp Level:5-10 years. Multiple Openings. Interview Process:Online Assessment, Internal Screening, 1-2 End Customer Rounds. Required Skill Sets. Net Core. C#. Strong experience in developing. Experience deploying Microservices. MVC or other Design Patterns. Experience either in Cloud (AWS/Azure). Experience with MS-SQL or Postgres. Knowledge on Message Queuing. Experience with building automation tests. Prior experience facing US Clients.

The InformaticaPowercentreE0 role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the InformaticaPowercentreE0 domain.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: BMC Truesight Orchestrator. Experience5-8 Years.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation

Mandatory Skills: Infra Cloud Computing Architecting. Experience8-10 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: EMM Intune. Experience3-5 Years.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Oracle Application Express. Experience5-8 Years.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Ab Initio. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Windows Platform Test Automation. Experience5-8 Years.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: React JS. Experience5-8 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Implementation. Experience1-3 Years.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Fullstack Java Enterprise. Experience5-8 Years.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: MuleSoft Development. Experience5-8 Years.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries,Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Oracle Application Express. Experience5-8 Years.