Microsoft Power Platform Support Engineer

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accellerons 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

We are seeking a skilled, customer oriented and motivated Microsoft Power Platform support engineer. In this role you will be responsible for supporting business applications built on Microsoft Power Platform as part of our global IT Power Platform support organization. The applications are globally rolled out and you will work as part of a global team and collaborate with our application owners in business and our Power Platform development team working in a DevOps mode. You will resolve “how to questions”, “incidents”, “service requests” and will be involved in coordinating “request for changes”, as well as the “business as usual” configuration and data maintenance activities required to keep the applications up and running as well as up to date. You should monitor and manage the overall end-2-end service level provided to our business in regards of response and resolution time and user satisfaction as part of our global TurboApps support team.

You must show a proactive attitude and ability to engage with colleagues from different business areas using our apps. A solid business process understanding in a global organization across all business functions is part of your DNA. Working experience in a global industrial product and service company is an advantage.

After sorrowful introduction you should become confident to resolve incident and service request tickets independently. In case of topics that involve code changes you will be supported by our development team who implemented these applications working mainly from Poland / Europe.

We would offer training possibilities and hands on experience on configuration of new Power Platform apps, have the opportunity to go through our brand new “Citizen Development Curriculum” and become part of the Citizen Development community. We will offer a development path towards taking more responsibility as application owner for specific TurboApps or contribute as business analyst in requirement engineering, act as future test manager or even project manager for future Power App projects.

Your responsibilities:

• Analyze and resolve “how to questions”, “incidents”, “service requests” related to our Power Apps. Build on your skills over time to take on more complex incidents and service requests.
• Act as deputy of our more experienced support engineer.
• Coordinate resolution of more complex “incidents” and “service requests” with our application owners
• Capture and analyze “request for changes” and support application owner in prioritization and coordinate effort estimations with our development team.
• Be responsible for the "business as usual” configuration activities to ensure that the applications are kept up to date.
• Support user onboarding, security group / role mgmt. and master data maintenance. Investigate master data quality issues, clarify with data owner and coordinate remediation of data problems.
• Working with Microsoft Power Platform (especially with Dataverse and Power Automate)
• After upskilling and mastering the support tasks you will develop further into specifying and testing of small change request inside the Power Platform applications.
• After completing our Citizen Development training curriculum you will be supporting also our Citizen development initiatives (coordination of training sessions, Q&A / coaching sessions, checking certification tests / case studies,)
• End user communication will be in English

Your background:

• Bachelor’s or master degree in informatics or business administration combined with IT
• 1-2 years of experience in application support in Microsoft ecosystem, understanding of IT service mgmt. process
• First practical experience in the following areas would be an asset for your role:
  
• Working with model-driven Power Apps using the Power Platform or MS Dynamics 365 CE / CRM
• Configuration of Power Automate (Flow), Power BI and SharePoint
• Usage of other Power Technologies like Canvas Apps, MS Forms, Power pages
• Using AI services like Co-Pilot studio in Microsoft ecosystem
• Analytical thinking and a solution-oriented working style.    
• Proactive service mindset
• Strong communication skills and high motivation dealing with business and IT people.
• English fluently (both written and spoken)

Your benefits

• Flexible Work Hours
• Hybrid working model (Mon & Fri WFH)
• Medical Insurance
• Parental leave Policy
• On-site crche facility
• Annual Health Check-up
• Employee Assistance Program