Microsoft CE Technical Manager

In Managed Application Services (MAS) for Microsoft Dynamics 365 Customer Engagement (CE), you will be a key member of our team and will be exposed to several aspects of all our consulting practices including:

• Maintaining Dynamics 365 environments
• Business solutions and operations best practices
• Consulting process, tools and methodologies
• Leveraging technology to drive business operations efficiencies

This role requires programming experience and excellent interpersonal and communication skills. You must be client-focused and team oriented. In this role, you will be a valued member of our team. This position requires maintaining ongoing relationships with key team members and will require some night and weekend work.

Responsibilities

• Designing and develop solutions using Microsoft D365 CE functions and features to meet business objectives
• Environment management including deploying solutions, applying updates and refreshing environments
• Troubleshooting business application and supporting infrastructure issues
• Providing client remote consulting, both functional and technical
• Understanding how to obtain customer business requirements and communicate findings
• Adopting and learning new technologies
• Working and interacting with teams in the configuration of their Microsoft D365 CE system
• Managing issues and projects across multiple clients simultaneously
• Managing a team of technical resources

Basic Qualifications:

• Undergraduate degree in Computer Engineering, Computer Science, Information Systems or other technical discipline
• 10+ years of experience with Microsoft D365 CE and the Power Platform
• Proven experience in leading and managing a team of technical resources, ensuring timely delivery of high-quality projects while fostering a collaborative and innovative work environment
• Strong understanding of core CRM functionalities, including Sales, Marketing (Customer Insights), and Customer Service/ Field Service
• Proficiency in utilizing Dynamics 365 configuration tools like the Power Platform (Power Automate, Power Apps) for extending CRM functionalities
• Experience with integrating Dynamics 365 with other Microsoft products (FSC/BC/GP)
• Knowledge of development tools like Visual Studio and Dynamics 365 SDK for building custom plugins or workflows
• Understanding of web services and APIs for data exchange between Dynamics 365 and external systems
• Certification in Dynamics 365 Customer Engagement
• Fluent in English both written and verbal
• Proficient in;
  • .NET (C#)
  • Scripting (Java Script)
  • SQL
  • Kingsways Soft / Scribe/ Boomi
  • SSRS (Fetch XML Based Reporting)