MICE Operations (Outbound) - Manager

Location:

Nearest Metro:

Department:

Reports To:

Job Overview:

MICE Operations Manager

Key Responsibilities:

MICE Operations & Event Planning

• Plan, coordinate, and execute

  corporate events, team-building activities, off-sites, conferences, and incentive trips

  .
• Develop and manage

  end-to-end event logistics

  , including venue selection, accommodation, transportation, F&B, and technical setup.
• Source and coordinate with

  local DMCs

  to create seamless travel and event experiences.
• Handle

  hotel contracting

  to negotiate the best rates, terms, and conditions.
• Design and develop

  detailed itineraries, costing, and quotations

  for corporate clients for both domestic and international destinations.
• Ensure smooth execution of events by overseeing all logistical and operational aspects.

Client & Stakeholder Management

• Work closely with corporate clients to understand their event objectives and provide customized MICE solutions.
• Act as the

  single point of contact

  for clients, ensuring excellent customer service and seamless execution.
• Build and maintain strong relationships with corporate clients, travel agencies, and vendors.
• Provide on-site support during events to ensure flawless execution.

Sales & Business Development Support

• Assist the sales team in

  pitching and presenting

  MICE proposals to corporate clients.
• Identify opportunities to

  expand MICE business and attract new clients

  .
• Keep up with market trends, competitor activities, and destination updates.

Team Coordination & Reporting

• Coordinate with internal teams (marketing, sales, and operations) to align MICE strategies with company goals.
• Prepare

  post-event reports, client feedback analysis, and recommendations for improvements

  .
• Ensure all events comply with legal, safety, and company standards.

Requirements & Qualifications:

• Minimum 5 years of experience

  in MICE operations, corporate event management, or travel & tourism.
• Strong understanding of

  local DMCs, hotel contracting, itinerary planning, costing, and quotations for domestic and international MICE events

  .
• Excellent

  communication and client-handling skills

  with a customer-first approach.
• Ability to work under pressure and manage

  multiple events simultaneously

  .
• Strong knowledge of

  venues, hotels, resorts, and corporate travel arrangements

  .

• Comfortable with frequent travel

  for on-site event coordination.
• Proficiency in

  MS Office, CRM tools, and event management software

  is a plus.

What We Offer:

• Opportunity to work with a

  renowned MICE and hospitality brand

  .
• Competitive salary and performance-based incentives.
• A dynamic, collaborative, and growth-oriented work environment.
• Travel perks and industry networking opportunities.