Why UKG
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work mattersand so do you.
Responsibilities
The Manager Global Integration Team leads a small team of Integration Consultants building scalable and repeatable technical solutions focused on the successful implementation of UKG customers and their ongoing integration needs. Through collaboration within different teams within Global Integration team, this role ensures integrations needed during the implementation process are addressed and resolved with a Customer First philosophy. The Assoc Manager is responsible for effectively deploying team resources to provide integrations in a timely and efficient manner, balancing the requirement for supportability with the customer's need for customization. This individual will also be responsible for creating and sustaining a culture of highly engaged employees through the facilitation of development, continued learning, clear directions and expectations, and continued process improvement.
- Create and manage the strategy behind the development and deployment of integrations using SQL/Boomi/ XML
- Work with the team to design, develop and implement new interfaces between various 3rd party systems and Ultimate/Dimensions software, including the maintenance and improvement of existing interfaces.
- Document and own best practices for executing and maintaining all aspects of the Integration and enforce usage of standard processes and tools within the team.
- Drive continuous improvement initiatives within the team, resulting in increased productivity, high scalability, and a superior Customer Experience in assigned engagements.
- Provide reporting on productivity and performance, defect and escalation root causes and forecasting of deliverables assigned to the team
- Anticipate problems or situations that could affect the team or peers. Assess the potential impact of the work, develop and execute the best work solution.
- Manage escalated situations, establish appropriate remediation plans, and execute the plan to remedy the situation.
- Continually solicit feedback from team members, peers, and supervisors in an effort to find new or better ways to operate, improve efficiency, and/or develop themselves.
- Drive the business to continually improve processes and efficiencies. This includes practicing risk taking as well as creating an environment where employees take risks.
- Travel to Locations within India/international locations for team meetings, overall strategy planning and management level discussions.
- Onboarding the resources, drive initiatives, training the team, handling escalations etc.,
Qualifications
- Demonstrated experience in managing direct reports (10+ direct reports) including technical leadership, mentoring team members and being responsible for team's deliverables.
- Relevant experience on Work Force Management (WFM)/Human Capital Management (HCM) solutions.
- Strong analytical skills with the track record of driving change and process improvements.
- Demonstrated ability to adapt to new technologies and changing environments.
- Demonstrated leadership skills with the ability to work as part of a project team.
- Excellent written and verbal communication, with the ability to work with all levels of individuals in an organization.
- Bachelor's degree with 14+ years of industry experience, and 5+ years of management role.
Company Overview
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry because great organizations know their workforce is their competitive edge. Learn more at ukg.com.UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.Disability Accommodation in the Application and Interview ProcessFor individuals with disabilities that need additional assistance at any point in the application and interview process, please email [HIDDEN TEXT]
