Mental Health Consultant Customer care Executive

• Listen actively and handle queries with patience, empathy, and confidentiality.
• Maintain accurate records of client interactions in the system.
• Escalate calls to mental health professionals when required (for urgent or complex situations).
• Achieve daily/weekly targets for call volume and consultation bookings.
• Collaborate with the mental health support team for smooth client onboarding.

Required Skills and Qualifications:

• Good communication skills in the preferred language(s) — English, Hindi, Bengali, etc.
• Polite, patient, and empathetic tone, especially while dealing with sensitive topics.
• Basic knowledge of mental health services (training is often provided).
• Strong listening skills and ability to handle distressed individuals calmly.
• Computer literacy — ability to update records and use basic CRM or booking software.
• Prior experience in tele-calling, customer service, or a mental health-related role is an advantage.

Preferred Background:

• Graduate in any stream (Psychology or Social Work is a plus but not mandatory).
• Freshers with good communication skills and willingness to learn are often welcome.
• Experience in healthcare, wellness, counseling services, or call center environment is beneficial.

Job Type: Full-time

Pay: ₹8,086.00 - ₹15,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: On the road