Member of Technical Staff

Cockroach Labs

5 - 10 years

50 - 55 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

computer science automation prototype diagnostics billing customer support distribution system technical support sql python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Start with focused validation:
Design experiments to test whether LLMs can assist with root cause analysis on real Zendesk escalations, determining if AI can accelerate diagnostic workflows and reduce time-to-resolution
Work embedded with our Bangalore technical support team:
Partner with support engineers through regular collaboration sessions to understand diagnostic workflows, review experimental results, and gather insights
Work with real CockroachDB data
: Process diagnostic telemetry including cluster metrics, SQL traces, system logs, plus observability data from Datadog
Iterate on AI approaches
: Experiment with OpenAI/Anthropic APIs, prompt engineering techniques, and different data contexts to optimize LLM diagnostic performance
Build rapid prototypes
: Transform promising validation results into proof-of-concept tools and agents, defining next steps based on what the data tells us
Measure and document progress
: Establish clear success metrics for LLM accuracy and track experimental results throughout the validation process
Scale successful experiments
: Use Go, Python, and cloud infrastructure to build scalable applications from validated prototypes
Explore advanced AI patterns
: As validation results warrant, investigate sophisticated approaches like agentic workflows, MCP integrations, and multi-step reasoning chains for complex diagnostic scenarios

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