Member of Applied AI - Connectors

About DevRev DevRev is a rapidly growing SaaS innovator, building AgentOS - a unified platform that streamlines collaboration for support, product, and growth teams. The mission of DevRev is to help SaaS companies accelerate product velocity and reduce customer churn through AI-driven analytics and seamless integrations. Headquartered in Palo Alto and backed by leading investors, we are expanding our global team in Chennai. About the Team The Applied AI Engineering team at DevRev serves as the bridge between DevRev's core product and the unique needs of our customers. We work closely with clients to design, develop, and implement integrations, automations, and AI-powered enhancements that unlock real value from the DevRev platform. Role Overview As an Applied AI Engineer at DevRev, you will play a pivotal role in delivering custom solutions for our customers. Leveraging your expertise in integrations, cloud/serverless technologies, and AI/ML, you will connect DevRev with diverse SaaS and enterprise systems. Collaboration with cross-functional teams and direct engagement with customers are key aspects of this role, ensuring successful adoption and maximum impact. Key Responsibilities - Design, develop, and maintain integrations and automations between DevRev and third-party SaaS/non-SaaS systems using APIs, webhooks, and real-time communication architectures. - Utilize AI/ML, including Generative AI and large language models (LLMs), to address customer challenges and optimize workflows. - Construct and optimize knowledge graphs and semantic search engines to enhance data discovery processes. - Analyze data, craft SQL queries, and build dashboards to deliver actionable insights to customers and internal teams. - Collaborate with customers and internal stakeholders (Product, Engineering, Customer Success) to elicit requirements and deliver tailored solutions. - Document solutions to ensure maintainability, scalability, and resilience in all integrations. - Deploy and manage solutions on serverless/cloud platforms (AWS Lambda, Google Cloud Functions, Azure Functions, etc.). - Ensure the security of API integrations, including OAuth, API key/token management, and secrets handling. Required Skills & Qualifications - 6+ years of experience in integration software development, focusing on APIs, webhooks, and automation for customer-facing solutions. - Proficiency in coding using TypeScript, JavaScript, Python, or Go. - Hands-on experience with serverless/cloud platforms (AWS Lambda, Google Cloud Functions, Azure Functions, etc.). - Familiarity with OpenAPI specifications, SDK integrations, and secure API practices (OAuth, API keys, secrets management). - Solid understanding of event-driven and pub/sub architectures. - Expertise in data mapping, transformation, and working with graph data structures. - Background in AI/ML, especially LLMs, prompt engineering, or semantic search, is a strong advantage. - Excellent communication and documentation skills. - Bachelor's degree in Computer Science, Engineering, or related field (advanced certifications in AI/architecture are a plus).,