Medical Contact Center Associate II (French Speaker)

As a Medical Information Associate at Fortrea, your primary responsibilities will include: - Responding to medical information queries, product quality complaints, and general queries in French over various communication channels such as telephone calls, emails, and faxes on a 24x7 shift basis. - Recording and reporting Adverse Drug Reactions promptly and in compliance with regulations and internal WI/SOPs. - Executing drug safety data management processes involving call intake, call dialogue documentation, peer review, and case follow-up. - Supporting various assigned activities including tracking information and metrics, quality control of process steps, training, and data reconciliation from multiple sources. - Developing and updating training materials based on procedural, system, and regulation changes. - Conducting trainings and assessing their effectiveness as required. - Ensuring the quality of processed data. - Performing any other duties as assigned by management. Qualifications required for this role are: - Bachelor's or Master's degree in Pharmacy, Life Science, Medical Science, or a related area with 2 to 3 years of safety experience. - Alternatively, a BS/BA with 2 to 3 years of safety experience, or MA/MS/PharmD with 1 to 2 years of safety experience. - For candidates with an Associate degree, 4-5 years of relevant experience is required, or 2+ years of safety experience. Non-degree holders should have 5-6 years of relevant experience or 2+ years of safety experience. - Relevant experience includes processing AE/SAE reports, generating narratives, queries, working with safety databases, and involvement in regulatory submissions. The preferred qualifications for this role include: - Degree preferably in Biological Sciences, Pharmacy, Nursing, Life Sciences, or Chemistry. - Fluency in English and French (C level proficiency preferred). - Experience in call center operations is preferred. - Ability to work 24x7 shift rotations and handle inbound and outbound calls effectively. - Strong analytical skills to synthesize medical information. - Good understanding of regulatory requirements, Pharmacovigilance practices, and ICH GCP guidelines. - Proficiency in Microsoft Office applications with high accuracy and attention to detail. - Strong teamwork abilities and the capacity to work independently with moderate supervision. Join Fortrea as a Medical Information Associate and contribute to our commitment to excellence in pharmaceutical safety and regulatory compliance.,