Job Description:We are looking for a proactive and customer-focused CRM Executive to manage and enhance our customer relationships. The role requires strong communication skills, data management expertise, and a deep understanding of client needs to drive customer satisfaction and retention.Key Responsibilities (KRA):Customer Relationship Management:Build and maintain strong relationships with clients.Address customer inquiries and resolve issues promptly.Ensure timely follow-ups and engagement with customers.CRM System Management:Maintain and update customer databases in the CRM software.Track customer interactions, feedback, and complaints.Generate reports on customer engagement and satisfaction.Sales Support & Coordination:Assist the sales team with client data and insights.Coordinate with internal teams for seamless order processing and delivery.Follow up with customers for repeat business and referrals.Customer Engagement & Retention:Develop and implement strategies for customer retention and loyalty.conduct surveys and gather feedback for service improvement.Organize and manage customer engagement programs.Market Analysis & Reporting:Analyze customer trends and purchasing behavior.Prepare reports on customer feedback and suggest improvements.Identify opportunities for upselling and cross-selling.Key Skills & Qualifications:Bachelor's degree in Business Administration, Marketing, or a related field.2-5 years of experience in CRM, sales support, or customer service.Proficiency in CRM software (Salesforce, Zoho, or similar).Strong communication and interpersonal skills.Ability to analyze data and derive actionable insights.Proactive problem-solving attitude and customer-first approach.Key Performance Indicators (KPI):Customer Satisfaction Score (CSAT): Maintain a minimum satisfaction score of 85% based on customer feedback.Customer Retention Rate: Achieve a retention rate of at least 80% for existing clients.Response Time: Ensure 100% responses to customer queries within 24 hours.CRM Data Accuracy: Maintain 95% accuracy in CRM records and data updates.Upselling & Cross-Selling Revenue: Contribute to at least 10% growth in additional sales from existing clients.Lead Conversion Rate: Support the sales team in achieving a minimum 20% conversion of CRM-generated leads.Customer Complaint Resolution: Ensure that 90% of customer complaints are resolved within the agreed SLA time.Engagement Activities: Successfully execute at least 4 customer engagement initiatives per quarter.

Experience: 5+ Years Employment Type: Full-Time Preferred Candidate: Female, Married (Age: 30-35 Years)Job Description:We are seeking a highly organized and proactive Executive Assistant (EA) to the Director who will provide high-level administrative support and manage day-to-day operations. The ideal candidate should have excellent communication, multitasking abilities, and discretion in handling confidential matters.Key Responsibilities (KRA):Administrative Support:Manage the Directors schedule, appointments, and meetings.Prepare reports, presentations, and correspondence.Handle confidential documents and ensure security of information.Communication & Coordination:Act as a point of contact between the Director and internal/external stakeholders.Draft emails, letters, and business communication on behalf of the Director.Attend meetings, take minutes, and follow up on action items.Travel & Event Management:Arrange travel, accommodations, and itineraries for the Director.Plan and coordinate company events, conferences, and off-site meetings.Project Management:Assist in executing strategic projects and tracking progress.Conduct market research and prepare data-driven reports.Ensure timely completion of assigned tasks and objectives.Office & Team Coordination:Liaise with different departments to ensure smooth workflow.Handle office administration tasks as needed.Provide support in HR-related activities like recruitment coordination and policy implementation.Key Skills & Qualifications:Bachelor’s/Master’s degree in Business Administration or related field.5+ years of experience as an EA, preferably in a corporate environment.Excellent verbal and written communication skills.Proficiency in MS Office (Excel, PowerPoint, Word) and scheduling tools.Strong organizational and problem-solving skills.Ability to handle multiple tasks with attention to detail and confidentiality.Key Performance Indicators (KPI):Meeting & Schedule Management Efficiency: Ensure 100% scheduling accuracy and timely execution of meetings.Communication Responsiveness: Respond to all business-related emails and calls within 24 hours.Confidentiality Compliance: Maintain 100% confidentiality in handling sensitive company information.Travel & Event Planning Accuracy: Ensure zero disruptions in travel and event arrangements.Project Execution & Reporting: Deliver 95% of assigned projects on time with complete documentation.Follow-up & Task Completion Rate: Achieve 90% on-time follow-ups and closure of assigned action items.Stakeholder Satisfaction: Maintain at least 85% positive feedback from internal and external stakeholders.Office & Administrative Task Accuracy: Maintain 98% accuracy in documentation, scheduling, and reporting tasks.