Marketing Operations Coordinator / Support Executive

Role Overview: We're looking for a detail-oriented and organized individual to handle operational and administrative tasks that support our marketing and student enrollment activities. This is primarily a coordination and execution role involving data management, vendor liaison, and day-to-day administrative support.

Key Responsibilities:

Daily Operations:

• Extract and manage lead data from CRM system; send daily reports to team
• Clean and maintain CRM database (remove bot leads, update records)
• Schedule and set up Zoom webinars/meetings; share attendee lists and recordings
• Send welcome emails and registration confirmations to students
• Coordinate with external vendors (WhatsApp service provider) for campaign execution
• Monitor and respond to social media comments and online reviews (Google, Mouthshut, Glassdoor)
• Support senior team members with daily operational requirements

Regular Coordination Tasks:

• Prepare data lists for email and WhatsApp campaigns
• Get WhatsApp templates approved and coordinate bulk messaging
• Upload and manage event information on website
• Share documents (appointment letters, agreements) with relevant stakeholders
• Track and submit vendor invoices to accounts team
• Create basic social media posts and banners using Canva
• Host weekly webinars and manage attendee communication

Required Skills:

• Proficiency in MS Excel and CRM systems (Zoho experience preferred)
• Strong organizational and time management abilities
• Attention to detail and ability to handle repetitive tasks efficiently
• Basic knowledge of Canva, Zoom, and email marketing tools
• Good written communication skills
• Ability to coordinate with multiple teams and external vendors
• Comfortable with process-driven work and meeting daily deadlines

Ideal Candidate:

• 1-2 years experience in marketing operations, admin support, or coordination roles
• Graduate in any field
• Comfortable with technology and learning new tools
• Proactive, reliable, and able to work independently on routine tasks

Job Type: Full-time

Pay: ₹13,426.27 - ₹50,000.15 per month

Ability to commute/relocate:

• Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Marketing: 1 year (Preferred)

Work Location: In person