Marketing - CRM

The ideal candidate should have a minimum of 2 years of experience and be willing to work full time. They must possess the following skills: problem-solving, customer support, being a team player, and sales support. A graduate with excellent communication skills is preferred. Key Responsibilities: - Supervise and guide the customer relationship team to ensure prompt and effective client communication. - Address and resolve customer concerns and complaints swiftly, maintaining high satisfaction levels. - Work with internal departments and senior leadership to align customer service with business goals. - Identify opportunities for upselling and cross-selling based on customer needs and preferences. - Customize solutions by understanding individual customer profiles and expectations. - Utilize CRM tools to manage data, track customer interactions, and generate insightful business reports. Required Qualifications: - Bachelor's degree in business administration, sales, marketing, or a similar field. - Minimum 2-3 years of experience in customer-facing roles, such as customer support or sales roles. - Proven ability to build strong, trust-based relationships with customers. - Excellent verbal, written, and interpersonal communication skills. - Adaptable team player with a problem-solving mindset. - Proficiency in CRM tools (e.g., Zoho, Salesforce) and Microsoft Office Suite would be an added advantage.,