Job
Description
Title Resource Manager, Marketing Automation Department Global Marketing Automation Team Location India Level 5 Were proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like youre part of something bigger. Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more. As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond. About your team The Global Marketing Automation team is based in the UK and India, and delivers over 22m emails a year to over half a million high value clients and customers across both for B2B and B2C business channels. Additionally we deliver high profile service and regulatory communications on behalf of the global senior leadership team as and when appropriate. We create both fully-serviced email campaigns, as well as support self-serve colleagues across some teams, and are the last point of quality assurance before any email is delivered. About your role Reporting directly to the Head of Email Marketing, the Resource Manager will scheduling of work, dealing with out-of-SLA requests, monitoring efficiency within team (approx. 15 people) recommending process changes (as and when), communicating with stakeholeders, negotiating deadlines, and providing some QA. The ideal candidate will already be an expert in Wrokfront (our resource management tool) as well as Marketo and have excellent experience managing human resources. About you Key Responsibilities Use strong organisational and problem-solving skills to effectively manage and optimize the use of resources Confidently communicate with stakeholders and negotiate deadlines Perform QA checks on email builds Occasional simple edits amends to emails in Marketo Manage weekly team meeting, daily stand-ups, all scheduling Experience and Qualifications Required Experienced at managing resource (people) including scheduling, support, daily stand-ups, understanding how long a project should take and able to get the most out of team Good knowledge of Marketo Excellent knowledge of WorkFront Strong communication skills including stakeholder management, negotiation (deadlines) Strong English-language skills - can be understand verbally and in writing Proactive work-ethic
