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Vodafone Idea Limited
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Manager - Vi Store Operations

Manager - Vi Store Operations

Vodafone Idea Limited

3 - 7 years

5 - 8 Lacs

Bhagalpur

Posted:3 months ago| Platform:

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Skills Required

Store Operations Customer Service Staff Management Revenue Generation ROI PNL

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role

Franchisee Lead

Job Level/ Designation

Function / Department

Retail

Location

Bhagalpur

Job Purpose

Overall responsibility for activities in zone spanning customer service, sales and revenue targets across all products (Voice/Datapostpaid/prepaid, digital, upgrade etc.)

Key Result Areas/Accountabilities

Achieve sales target for all products (Voice/ Data -Postpaid/ Prepaid, Digital, Upgrades, Cross Sell etc.)
Ensure and monitor quality of acquisition
Ensure availability of stock adhering to norms
Deliver overall revenue targets through channels
Achieve total target for up-selling and cross-selling
Facilitate roll-out of VMS/MI (incl. selection of partners, location etc.) and meet expansion targets
Coach channel partners to improve efficiency, drive profitability and adherence to processes
Manage churn and customer satisfaction for walk-in customers at touch point

Core Competencies, Knowledge, Experience

P&L management skills
Understanding of store management and customer relationship management
Leadership & people management skills

Must have technical / professional qualifications

Graduate

Experience in the retail ind

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