Manager -Treasury (US Banking)

DIVISION:Treasury Management

JOB TITLE: Manager

LOCATION: Trichy (Elcot IT Park, Police Colony)

drop your resume to:chitra.kumaresan@quinteft.com

contact no: 8668140629

Essential duties and responsibilities:

• This position is accountable for managing the Treasury Management team.
• Subject Matter Expert in Treasury Management/Accounting/Banking/Wires/Closing.
• Manage and lead the Treasury Management team, including hiring, training, and performance management.
• Provide guidance, support, and supervision to ensure the team's productivity and adherence to company standards.
• Evaluate all banking documents to assess risk and determine whether to proceed with the request.
• Ensure that processes and procedures are in compliance with company policies, industry regulations, and legal requirements.
• Prepare and present reports on performance, including key metrics, trends, and risk exposure.
• Collaborate with other departments, such as claims, sales, and legal, to resolve issues, share information, and improve overall company performance.
• Stay updated on industry regulations, market trends, and emerging risks.
• Hold regular one on one meetings, provide regular and constructive feedback to the team members
• Staffing & Attrition management
• Weekly/Monthly Reporting to management
• Be responsible for end-to-end customer experience, supporting cross department initiatives to drive improvements, improve efficiency and reduce complaints.
• Applying best practice, develop continuous improvement plans and make recommendations based upon the employee and customer insight.
• Enhance the quality of client interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions
• Break down objectives into actionable and track for timely delivery and monitor to ensure that the objectives of the project have been met.
• Check with the Training and Quality team for standardization and quality of delivery
• Intermediate level proficiency in creating Excel Macros and Dashboards
• Working knowledge on Salesforce

The ideal candidate for this role would have:

• Efficient team management & leadership qualities
• Good verbal & written communication skills along with active listening
• Organizational, teamwork, and customer service skills
• A Team Leader in a BPO for the last 2 years, at least
• Strong skill sets on Attrition, Shrinkage, SLA, AHT, Occupancy, MBR & QBR
• Ability to multi-task, set priorities & manage time effectively
• Attention to detail
• Industry ITES / BPO / KPO / LPO / Customer Service / Operations Work Experience 7-10 Years
• Qualification: Bachelors Degree
• 24/7/365 availability, including a willingness to work on weekends, and outside of the standard workday
• Must be a quick learner and possess strong leadership skills
• Strong time management, prioritization, work organization and multitasking skills with a drive for efficiency, accuracy and risk management controls required