Manager Telemarketing

Role & responsibilities Conduct outbound calls to customer to explain project details and plans whenever required. Provide weekly training sessions for Tele-calling executives, focusing on project updates, price changes, and upcoming projects. Attending customer site visits and ensure that those leads are converted into sales. Manage warm leads generated from outbound calls, ensuring follow-up communication with customer to understand their project preferences and timelines. Coordinate with the inbound team to receive leads after 41 days, transferring them to the outbound team for direct sales. Handle customer queries and requests, including those related to project details and booking procedures. Monitor Tele-calling executives' performance, including the number of calls made daily and the quality of interactions with customers. Prepare weekly reports on tele caller performance and field sales targets and achievements. Set targets for field sales executives and seek approval before commitment. Collaborate with the direct sales team to resolve any disputes over customer ownership and provide necessary justification. Initiate sales processes for leads received after the 42nd day, ensuring thorough follow-up and closure. Handle external calls and referrals outside of the CRM system, providing assistance to customers and directing them to the appropriate sales channels. Prepare cost sheets and support negotiation processes for project sales as required. Train and mentor Tele-calling executives on effective communication and appointment scheduling for site visits. Ensure a balanced workload between Tele-calling and field sales teams, optimizing efficiency and productivity. Continuously evaluate and refine telemarketing strategies to improve lead generation and conversion rates. Foster collaboration between Tele-calling and field sales teams to maximize customer engagement and satisfaction. Maintain thorough documentation and reporting on all sales activities and outcomes.