Manager System

As an IT Infrastructure Manager, you will be responsible for overseeing and managing the day-to-day operation of IT infrastructure, including servers, storage, networks, and security systems. Your primary goal will be to ensure that all systems are running optimally and efficiently. You will also be required to manage and troubleshoot various systems such as Windows Servers, Domain Controllers, File Servers, and Office 365 email. Additionally, you will administer Active Directory, Group Policies, and Endpoint Security solutions. Your role will involve ensuring proper backup processes are in place and regularly tested, as well as managing patch management processes to keep all systems secure and up to date. Developing and enforcing IT security policies and procedures to protect organizational data and systems will be another crucial aspect of your responsibilities. You will work towards maintaining a secure network environment by implementing proactive security measures. It will be your duty to maintain an accurate record of IT assets and inventory, managing the lifecycle of hardware and software resources to ensure proper allocation, deployment, and retirement. Furthermore, you will supervise and manage the Helpdesk and Service Desk functions, ensuring timely and effective resolution of IT issues and support requests from employees and stakeholders. As a Team Leader, you will lead, mentor, and manage a team of Helpdesk engineers and support staff, promoting a culture of excellence and continuous improvement within the team. You will also be responsible for ensuring robust documentation practices for system configurations, IT policies, incident responses, and troubleshooting procedures. Regularly reviewing and improving existing IT processes for efficiency and accuracy will be part of your ongoing tasks. To be successful in this role, you should have at least 5 years of experience in IT support, including network and server management, with a solid understanding of IT infrastructure management. Hands-on experience with Windows Server environments, Active Directory, Group Policies, O365, data backup systems, and endpoint security management is essential. Strong knowledge of computer networks, network administration, and installation of network systems is also required. An understanding of IT security principles, frameworks, and standards, including ITIL, ISO27001, and PCI DSS, will be beneficial. Excellent troubleshooting abilities in complex IT environments, with a strong focus on minimizing downtime and ensuring efficient IT operations, are crucial. You should be open to working in a 24/7 environment to support the organization's IT infrastructure and ensure timely issue resolution. Strong written and verbal communication skills in English are necessary, with the ability to interact effectively with offshore users and cross-functional teams. Relevant certifications such as ITIL, CompTIA Network+, or Microsoft Certified Solutions Expert (MCSE) would be advantageous for this role. If you are looking for a challenging opportunity in Information Technology, this full-time position based in Pune, IN, might be the perfect fit for you.,