Manager / Sr Manager- Veeva Vault Configuration and Admin (IT-QA)

Job

Manager / Sr Manager- Veeva Vault Configuration and Admin (IT-QA)

Reports

Operations Head

Job purpose

Focus:

• Technical configuration and system integration across Vault modules
• Document management and system administration (Quality Docs / EDMS)

Core Function:

• Configure Vault to meet business needs and ensure system validation.
• Ensure controlled documents are accurate, compliant, and accessible.

Job Location:

Hyderabad, India.

Key Responsibilities

• Administer and maintain Veeva Vault DMS (Quality Docs or equivalent).
• Configure Vault modules (Quality Docs, QMS, RIM, Promo Mats, eTMF).
• Oversee document lifecycle - creation to archiving - per GxP and quality standards.
• Maintain version control, metadata, and audit readiness.
• Configure system settings for optimal performance.
• Provide user support and training.
• Generate compliance and performance reports.
• Liaise with Veeva Support for escalations.
• Manage lifecycles, workflows, permissions, and metadata.
• Handle user management and environment promotions.
• Support integrations with enterprise systems (SAP, Salesforce, etc).
• Author configuration specs, validation scripts, and test records.
• Train users and support system releases and regression testing.

Duties and responsibilities

• Administer and maintain the

  Veeva Vault Document Management System (DMS)

  , ensuring document accuracy, integrity, version control, and accessibility in compliance with regulatory and quality standards.
• Configure and customize system settings to meet business requirements, ensuring optimal system performance and user experience.
• Provide

  technical and functional support

  to end-users of the Veeva Vault application, including troubleshooting, issue resolution, and managing configuration change requests.
• Collaborate with cross-functional and integrated teams to identify, analyse, and resolve issues related to

  Veeva Vault integrations

  with other enterprise systems.
• Oversee the

  entire document lifecycle

  , including creation, review, approval, distribution, and archiving, in compliance with company policies and GxP regulations.
• Manage and maintain the companys

  Electronic Document Management System (EDMS)

  for efficient document organization, retrieval, and audit readiness.
• Implement and enforce

  strict version control and metadata management

  to ensure users access only the latest, approved documents.
• Handle non-standard or escalated system issues, coordinating with

  vendors (e.g., Veeva Support)

  to resolve major technical problems.
• Develop and deliver

  training programs

  for staff on document control processes, Veeva Vault functionalities, and best practices.
• Generate and present

  reports and dashboards

  on document control metrics, system performance, and compliance trends to management.
• Configure Veeva Vault modules such as QualityDocs, QMS, RIM, PromoMats, or eTMF according to business requirements.
• Manage document types, lifecycles, workflows, roles, permissions, and metadata.
• Support Vault administrative tasks, including user management, security settings, and environment promotion.
• Collaborate with business process owners to gather requirements and translate them into Vault configurations.
• Develop and maintain configuration specifications, test scripts, and validation documentation in compliance with GxP.
• Assist in integration between Vault and other enterprise systems (e.g., SAP, JD Edwards, Salesforce).
• Provide training and support for end users and business administrators.
• Participate in release management, regression testing, and change control processes.
• Develop and maintain configuration specifications, test scripts, and validation documentation in compliance with GxP.
• Familiarity with CSV / CSA validation and electronic records.

Qualification

• Bachelors or masters in computer science, Life Sciences, or related field.
• 8+ years of experience with Veeva Vault configuration.
• Strong understanding of GxP, 21 CFR Part 11, and validation requirements.
• Strong understanding of document control, compliance, and GxP.
• Experience in a regulated environment (QA, Regulatory, or Clinical Operations).
• Proficiency in Veeva Quality Docs.
  

Working

This position operates in an office setting, in person. Remote work will be limited. Job may additionally require incumbent to be available outside of these hours to handle priority business needs.

Physical

This is a largely sedentary role.

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