Manager / Senior Manager - Sales & Project Management

Role & responsibilities:

1. Inspection of customer enquiries before the offer proposal with regard to its completeness and feasibility.
2. Preparation of offers taking into consideration the commercial, technical and strategic conditions as well as the requirements made by the customer.
3. Regular follow-up of offers with the aim of increasing the offer success rate and to maintain a realistic overview of the serviced customer areas.
4. Contract/Order review in order to ensure that the requirements stipulated are appropriately doc umented, defined and feasible as well as ensuring that possible deviations from the offer are re solved.
5. Preparation of the project documents to create the technical documentation (calculations, draw ings, etc.) by the technical department.
6. Processing and handling on schedule of the existing orders (incl. monitoring of deadlines).
7. Communication interface between the respective customer and the individual departments with in the company.
8. Processing customer complaints.
9. Preparation, implementation and follow-up work on proceedings with customers in conjunction with special- / large-scale projects / technical questions / discrepancies.
10. Visiting external clients (customers, Govt. departments and offices of engineering consultants) in order to resolve issues and strengthen relationship towards further business development. Travel arrangements have to be agreed in advance with the superior manager.
11. Creation and updating of files on the serviced customer areas including the archiving of invalid documents.
12. Supervision of the delivery, assembly and payment terms in the serviced customer areas.
13. Collaboration in setting up of new customer areas (including franchises) by initiating/ consolidating contacts and participating in the contract proceedings according to the stipulations of the management.
14. Outward development, support and promotion of the corporate image as well as the companies / agencies.
15. Achieving the new sales budget in the serviced customer areas.
16. Collaboration in special projects in the areas of marketing, advertising, product development, etc. in accordance with the respective project planning.

Preferred candidate profile:

1. The candidate must have sound technical knowledge
2. Able to handle customer queries effectively
3. Very good in follow up with prospective customers
4. Good collaborator
5. Very good communicator
6. Strong command over MS Office