Manager - Retail Store Operations

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

Store Manager

Job Level/ Designation

M1

Function / Department

Retail

Location

Gurdaspur

Job Purpose

• Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice post-paid/ prepaid, data etc.)
• Execute marketing promotions, display and store experience schemes
• Comply to all HSW guidelines and impart knowledge about HSW
  

Key Result Areas/Accountabilities

Sales

• Achieve TNPS & EQ.
• Deliver revenue targets for the store
• Increase revenue per footfall by aiding customers purchase decisions
• Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store
• Ensure and monitor quality of acquisition through the store
  

RoI

• Achieve profitability (Return on investment) targets for the store
• Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)
  
  
  

Customer Service

• Manage higher retention and achieve customer satisfaction for walk-in customers
  
  
  

Store Management

• Ensure adherence to store processes in terms of documentation and systems
• Ensure infrastructure / store upkeep
• Maintain availability of stock at the store while adhering to norms
• Ensure appropriate product placement & displays at store
  
  
  

Core Competencies, Knowledge, Experience

Good communication skillsAwareness on technology advancements & new digital product knowledgeContinuous Learning & Empowering TalentBuilding Team CommitmentLeads Decision Making & Delivering ResultsProducts, Services and Technology Knowledge - ConsumerSales Planning and ForecastingProblem Solving

Must Have Technical / Professional Qualifications

• Essential : Graduation - Regular
• Desired : post - graduation in business management/MBA
• work ex: 1 - 4 years
• Experience of retail store and customer relationship management
• Revenue Target achievement and cost management.
  

Vodafone Idea Limited

(formerly Idea Cellular Limited)An Aditya Birla Group & Vodafone partnership