Manager Portal

Job Description

Role & responsibilities 1. Lead Source Understanding: Understand the various sources of leads, whether they are digital ads, paper advertisements, or other platforms, and comprehend the sensitivity and quality of each lead source. 2. Lead Qualification Expertise: Utilize an 80/20 lead qualification strategy, where 80% of leads are categorized as high-quality and 20% as low-quality. This strategy requires a keen eye for detail and technical understanding to accurately assess lead quality. 3. Turnaround Time Management: Manage the treatment and turnaround time for leads, ensuring that all leads are processed within a specified time frame. Particular emphasis is placed on leads received through the portal, which require immediate attention to maintain customer engagement. 4. Team Handling: Oversee tele callers and sales teams, providing guidance and monitoring their activities to ensure leads are being handled effectively and efficiently. 5. Vendor Management: Collaborate with vendors to finalize ad campaigns, monitor their performance, and continuously improve lead quality through regular communication and feedback. 6. Lead Analysis and Reporting: Analyse lead data on a weekly basis, prepare and share detailed MIS reports with the management and sales teams to track lead qualification and status, and facilitate informed decision-making. 7. Tele caller Monitoring: Monitor Tele-calling teams to ensure they download leads promptly and treat them within the specified timeframe, maintaining a high standard of lead treatment for optimal results. 8. CRM Management: Regularly check and update the CRM system to ensure accurate lead information, coordinating with the sales team to address any discrepancies and maintain data integrity. 9. Lead Quality Control: Maintain lead quality standards by constantly evaluating lead qualification rates and promptly addressing any deviations from set benchmarks through coordination with vendors and internal teams. 10. Sales Team Support: Support the sales team by monitoring lead status, facilitating timely follow-ups, and assisting in scheduling site visits, ensuring efficient customer engagement and deal closure. 11. Site Visit Assistance: Accompany sales team members on-site visits, providing assistance as needed to help close deals and address customer inquiries, maintaining a hands-on approach to customer relationship management. 12. Closing the portal leads.