Manager - ITIL

Role Overview: As a Service Management Manager at EY, you will play a crucial role in overseeing IT service delivery and operations. Your primary focus will be on ensuring the alignment of IT services with business objectives, implementing ITIL v4 practices and Agile methodologies to enhance service delivery, and leading teams to deliver high-quality services to clients. Your leadership will be instrumental in managing service operations effectively and driving continuous improvement. Key Responsibilities: - Oversee the delivery of IT services, ensuring alignment with business goals and adherence to service level agreements (SLAs). - Implement and manage ITIL v4 practices and Agile methodologies to enhance service delivery and operational efficiency. - Collaborate with clients to understand their service requirements and develop tailored solutions that meet their needs. - Lead and mentor service management teams, providing guidance and support to ensure high-quality service delivery. - Monitor service performance and implement improvements to enhance client satisfaction and operational effectiveness. - Stay informed about trends in service management and IT operations to drive service improvements and strategic decisions. - Provide technical insights for proposals and engage in client discussions to support business development efforts. Qualifications: - Up to 14 years of experience in Service Management, with a focus on IT service delivery and operations. - Proven experience in implementing ITIL v4 practices and Agile methodologies, with a successful track record of service improvement. - Strong communication and client engagement skills, with the ability to translate service requirements into effective management strategies. - Bachelor's degree in Information Technology, Computer Science, or a related field. Relevant certifications in ITIL v4 or Agile methodologies are highly desirable. Additional Company Details: EY is dedicated to building a better working world by creating new value for clients, people, society, and the planet. Utilizing data, AI, and advanced technology, EY teams help clients shape the future with confidence and provide solutions for today's most pressing issues. EY offers a full spectrum of services in assurance, consulting, tax, strategy, and transactions across more than 150 countries and territories.,