Manager - International Voice and Call center Operations

Role Overview: You will be responsible for managing international voice and call center operations with a focus on client management, team leadership, and shift management. Your role will involve communication with internal and external stakeholders, building relationships, and analyzing business processes to solve problems efficiently. Key Responsibilities: - Overseeing international voice and call center operations - Managing a team of 30 to 40 FTEs - Handling 24*7 shifts effectively - Communicating with senior internal and external stakeholders - Building strong interpersonal relationships - Analyzing business processes and problem-solving with strong analytical skills Qualifications Required: - Minimum of 10+ years of experience in international voice and call center operations - Experience in international client management, specifically in the US and UK markets - Proficiency in CALL CENTER and CONTACT CENTER OPERATIONS - Familiarity with INBOUND & OUTBOUND VOICE processes - Strong understanding of INTERNATIONAL VOICE PROCESS Please note: The job description does not contain any additional details about the company.,