Manager - India Incident Management

Role Overview: As an Incident Management Supervisor at Equifax's Technology Operations Resilience Center, you will lead a team responsible for providing 24x7 support for Event and Incident Management of all Equifax applications and infrastructure. Your primary goal will be to proactively identify and mitigate incidents by collaborating with various stakeholders such as business sponsors, project managers, application support, networking, system administrators, and business owners. Key Responsibilities: - Lead and manage a team of Incident Coordinators / Managers in India. - Monitor Equifax Applications and Infrastructure and perform initial analysis of alert events. - Ensure the team performs basic System Administration tasks for Level 1 NixSA and WinSA services. - Oversee fault handling, escalation, and ensure 24x7 support coverage with team shift management across time zones. - Provide guidance to the team for immediate identification of system degradation or failure and tools for mitigation actions. - Manage communication with external customers during overflow situations and foster a high-performing team environment. - Conduct performance reviews, provide feedback, and drive continuous improvement initiatives within the team. Qualifications Required: - A Bachelors Degree in a Technology field OR 5+ years of equivalent work experience. - Proficiency in English (B2+). - High School Diploma. - 3+ years of experience in Incident Management or a related field. - 2+ years of experience in a supervisory or team lead role. - Experience managing a team in India or remotely. - Experience with ServiceNow, PagerDuty, Datadog, SolarWinds, GCP, Statuspage, or similar technologies. - Experience with performance management and team development. Additional Details: Equifax offers comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential. Equifax is an Equal Opportunity Employer.,