Manager, Implementation Consulting (Blackline Implementation)

The Implementation Manager is a leadership role responsible for overseeing a high-performing team of Implementation Consultants and Project Managers who deliver successful BlackLine implementations to our customers. This role requires strong leadership, operational discipline, and client management expertise to ensure project excellence, client satisfaction, and attainment of business goals. The Implementation Manager plays a key role in driving team performance, process improvement, and cross-functional collaboration across the organization. The Implementation Manager reports to the Director of Professional Services, supporting the Global Professional Services Team.

You&aposll Get To:

Lead, manage, and develop a team of Implementation Consultants and Project Managers to achieve departmental goals, including utilization, delivery excellence, customer satisfaction, and adherence to internal processes

Oversee the successful delivery of multiple concurrent client implementation projects, ensuring they are completed on time, within scope, and on budget

Monitor and manage team performance, utilization, and key financial and operational metrics

Serve as an escalation point for customer or partner issues, providing leadership guidance and ensuring timely resolution

Foster a high-performing, collaborative, and client-focused culture

Collaborate cross-functionally with Sales, Product, Support, and other teams to improve customer outcomes and the overall implementation process

Champion continuous improvement by identifying and implementing process enhancements, tools, and templates to increase efficiency and quality

Develop and maintain strong client relationships, ensuring client needs are met and expectations are managed throughout the engagement lifecycle

Recruit, onboard, and retain top talent, providing coaching, mentoring, and professional development opportunities

Ensure team members are properly trained on BlackLine products, project management methodologies, and best practices

What You&aposll Bring:

Bachelors degree in Business, Accounting, or related field, or equivalent work experience

9+ years of experience in professional services, consulting, or software/SaaS implementation

3+ years of experience in a management or supervisory capacity, including leading consulting and project management teams

Proven ability to drive results and accountability across a team

Strong organizational and leadership skills, including experience developing and mentoring high-performing teams

Excellent verbal and written communication skills with ability to engage effectively with senior executives, clients, partners, and internal stakeholders

Deep understanding of accounting and financial close processes; CPA preferred

Proven track record of managing multiple, complex projects concurrently

Strong business acumen and customer orientation

Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and CRM/project management tools (e.g., Salesforce, MS Project)

Experience managing billable services resources and meeting or exceeding utilization targets

Ability to thrive in a fast-paced, dynamic, and ambiguous environment

Were Even More Excited If You Have:

Experience with large scale ERP systems including SAP and Oracle preferred

Domain experience with Invoice to Cash, Collections Management, e-Invoicing, and Payments

Experience leading offshore teams or shared services centers

Experience supporting global customers and collaborating across regions and time zones

Proven ability to scale operational processes for offshore services teams

Demonstrated success driving process improvement and operational excellence in a services organization