Manager - Global Service Operations

You will be responsible for redefining connectivity with innovation and intelligence at Tata Communications. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services, and Network services, you will be envisaging a New World of Communications. As the ideal candidate, you should possess a Bachelor's degree in Engineering, Computer Science, or a related field along with 6+ years of experience in network operations or managed services. Your strong knowledge and hands-on experience in SD-WAN technologies such as Cisco Viptela, Fortinet, Versa, VMware VeloCloud, SilverPeak, etc., will be crucial. Additionally, a deep understanding of IP networking protocols including BGP, OSPF, VRF, GRE, IPSec, NAT, MPLS, GVPN, etc., is required. Your role will involve troubleshooting complex WAN/LAN issues in large-scale enterprise or service provider environments. Familiarity with network monitoring & troubleshooting tools, network security principles, and hands-on experience with firewalls like Fortinet, Palo Alto, Cisco ASA, will be advantageous. Exposure to cloud-based networking and security services such as AWS TGW, Azure VWAN, SASE, etc., will also be beneficial. Industry standard certifications in the relevant domain will be considered an added advantage. Key Responsibilities: - Act as the technical escalation point for all SD-WAN-related issues within the operations team. - Own and drive the end-to-end assurance of SD-WAN services including performance monitoring, fault resolution, and root cause analysis. - Collaborate with NOC, engineering, vendors, and customer teams to ensure network availability and SLA adherence. - Analyze network performance data, recommend optimization actions, and corrective measures. - Lead or support incident triage, change implementation, and problem management initiatives. - Ensure proper documentation of configurations, standard operating procedures (SOPs), and best practices. - Assist in knowledge transfer and training of L2 teams for continuous skill upliftment.,