Manager

Role Overview: As a Manager CI Team with over 8 years of experience, you will be responsible for delivering Business Insights & Product Insights through data analysis. You will act as a subject matter expert in designing and recommending appropriate business approaches to address key business issues. Your role will involve conducting business research, experiments, and implementing processes/systems to improve business performance by identifying optimization opportunities. Key Responsibilities: - Deliver Business Insights & Product Insights through data analysis - Act as a subject matter expert in designing and recommending appropriate business approaches - Conduct business research, experiments, and implement processes/systems for improved business performance - Utilize analytical & technical skills in business analytics and data representation - Demonstrate proficiency in using emerging open-source data visualization tools such as Power BI and Domo - Possess skills in SQL database, Data crunching, Business analytics, Data analytics, and Python - Deep understanding of A/B testing and key metric identification for driving healthy business performance - Experience in CC contact channels, digital products, Conversational AI Optimization, Client handling, and web data handling is advantageous Qualifications Required: - Master's degree in business administration, Statistics, Information Systems, Applied Math, or related field - Equivalent working experience will also be considered - Detail-oriented with strong interpersonal skills - Comfortable working in a collaborative setting and with senior executives - Self-motivated, proactive, and independent thinker - Superior problem-solving skills and ability to work on multiple projects under tight deadlines - Positive attitude, calmness, and composure in uncertain situations (Note: Additional details about the company were not provided in the job description.),