Manager - DSMG - Recovery Pool

You will be responsible for handling collections in the assigned area and achieving collection targets based on parameters such as resolution, flows, credit cost, and roll rates (depending on the bucket). It is essential to keep NPA's within the assigned budget and actively work towards minimizing them. Asset verifications and possessions must be conducted as per SARFESI/Section 9 process through court receivers. Your role will involve tracking and controlling delinquency in the area (Bucket & DPD wise) with a focus on nonstarters. Customer satisfaction is paramount, and you are expected to ensure quick resolution of customer issues within the specified TAT. Building relationships with key clients is crucial to ensure timely collections and monitoring defaulting customers by following up regularly with critical/complex customers to identify reasons for defaulting. Representing the organization in front of legal/statutory bodies may be required by the legal team, ensuring adherence to legal guidelines by the collection team. You will need to ensure adequate Feet on Street availability area-wise/bucket-wise/segment-wise and obtain daily updates from all collection executives on delinquent portfolios. Initiating detailed account-level reviews of high ticket accounts is also part of your responsibilities. Compliance with all Audit/Regulatory bodies, as well as company policies and procedures, is necessary. The ideal candidate for this role should have a Post Graduate/Graduate degree in any discipline.,