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Manager - Debt Management Services - SME

Manager - Debt Management Services - SME

Bajaj Finance

2 - 3 years

8 - 12 Lacs

rajkot

Posted:2 days ago| Platform:

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Skills Required

monitoring management finance documentation legal risk management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manager - Debt Management Services - SME
Job Purpose
To achieve Debt Management Services targets of the respective branch assigned, ensuring PI targets are met. Continuously monitor Debt Management Services agencies and in-house collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities. Duties and Responsibilities

Achieve collections target by visiting customers and agencies.

Monitor performance against set parameters, provide regular updates, and offer proper guidelines.

Review and track milestones.

Ensure legal guidelines are complied with during product repossession.

Travel with Relationship Officers (RO's) as required.

Timely allocation of cases to team members.

Proficient in Excel for daily tracking of team performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Daily Risk Report (DRR) management.

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Legal recovery for Urban NPL Wheels (Vehicle Finance) Repo and Legal Management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collections targets by visiting customers and agencies.

Ability to monitor performance against set parameters and provide regular updates and guidelines.

Experience in milestone reviewing and tracking.

Knowledge of legal guidelines for repossessing products.

Willingness to travel with Relationship Officers (RO's).

Ability to allocate cases to team members in a timely manner.

Proficiency in Excel and daily tracking of team performance.

Ability to maintain accurate records of customer interactions and transactions.

Experience in handling escalations and resolving issues promptly.

Daily Risk Report (DRR) management skills.

Ability to develop and implement strategies to improve collection rates.

Experience in counseling and grooming direct reportees for skill enhancement.

Team management capabilities to achieve overall targets.

Problem-solving skills for issues encountered during the collection process.

Ability to manage and improve collection performance through average collection reports.

Understanding of legal recovery for Urban NPL Wheels (Vehicle Finance) Repo and Legal Management.

Experience in litigation and case management.

Knowledge of compliance and risk mitigation practices.

Reporting and documentation skills.

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Manager - Debt Management Services - SME