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Manager - Debt Management Services - SME

Manager - Debt Management Services - SME

Bajaj Finance

2 - 3 years

8 - 12 Lacs

surat

Posted:2 days ago| Platform:

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Skills Required

monitoring management finance documentation legal risk management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manager - Debt Management Services - SME
Job Purpose
To achieve Debt Management Services targets of the respective branch assigned, ensuring meeting PI targets. Continuously monitor Debt Management Services agencies and in-house collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities. Duties and Responsibilities

Achieve collections target by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure legal guidelines are complied with while repossessing products.

Travel with the RO's.

Timely allocation of cases to team members.

Proficient in Excel for daily tracking of team performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Daily DRR (Daily Risk Report) management.

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Legal recovery for Urban NPL, Wheels (Vehicle Finance) Repo, and Legal Management.

Litigation & case management.

Compliance & risk mitigation.

Reporting & documentation.

Required Qualifications and Experience

Experience in achieving collections targets by visiting customers/agencies.

Ability to monitor performance against set parameters and provide regular updates and guidelines.

Experience in milestone reviewing and tracking.

Knowledge of legal guidelines for repossessing products.

Willingness to travel with the RO's.

Ability to allocate cases to team members in a timely manner.

Proficiency in Excel for daily performance tracking.

Skill in maintaining accurate records of customer interactions and transactions.

Competence in handling escalations promptly and effectively.

Experience with Daily DRR (Daily Risk Report) management.

Ability to develop and implement strategies to improve collection rates.

Experience in counseling and grooming direct reportees.

Capability to manage a team of collection officers to achieve targets.

Ability to rectify issues encountered during the collection process.

Experience in managing average collection reports for performance improvement.

Knowledge of legal recovery for Urban NPL, Wheels (Vehicle Finance) Repo, and Legal Management.

Experience with litigation and case management.

Understanding of compliance and risk mitigation.

Proficiency in reporting and documentation.

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Manager - Debt Management Services - SME