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Manager - Debt Management Services - SME

Manager - Debt Management Services - SME

Bajaj Finance

2 - 3 years

8 - 12 Lacs

pune

Posted:2 days ago| Platform:

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Skills Required

monitoring management finance documentation legal risk management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manager - Debt Management Services - SME
Job Purpose
To achieve Debt Management Services targets of the respective branch assigned, ensuring meeting PI targets. Continuously monitor Debt Management Services agencies and in-house collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities. Duties and Responsibilities

Achieve collections target by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Milestone reviewing and tracking.

Ensure legal guidelines are complied with while repossessing products.

Travel with the Recovery Officers (ROs).

Timely allocation of cases to team members.

Proficient in Excel for daily tracking of team performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Daily DRR (Daily Risk Report) management.

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Legal recovery for Urban NPL Wheels (Vehicle Finance) repo and legal management.

Litigation & case management.

Compliance & risk mitigation.

Reporting & documentation.

Required Qualifications and Experience

Experience in achieving collections targets by visiting customers/agencies.

Proficient in Excel; skilled in daily performance tracking and reporting.

Ability to monitor performance against set parameters and provide regular updates and guidelines.

Knowledge of legal guidelines for product repossession.

Experience in team management and allocation of cases.

Strong record-keeping skills for customer interactions and transactions.

Effective escalation and issue resolution skills.

Experience in DRR (Daily Risk Report) management.

Ability to develop and implement strategies to improve collection rates.

Strong team development and counseling skills.

Experience in legal recovery, litigation, and case management, especially in vehicle finance.

Understanding of compliance and risk mitigation.

Strong reporting and documentation abilities.

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Manager - Debt Management Services - SME