Manager - Data Science (Gen AI)

Job Description

About the Role We are looking for an AI Engineer with experience in Speech-to-text and Text Generation to solve a Conversational AI challenge for our client based in EMEA. The focus of this project is to transcribe conversations and leverage generative AI-powered text analytics to drive better engagement strategies and decision-making. The ideal candidate will have deep expertise in Speech-to-Text (STT), Natural Language Processing (NLP), Large Language Models (LLMs), and Conversational AI systems. This role involves working on real-time transcription, intent analysis, sentiment analysis, summarization, and decision-support tools. Key Responsibilities 1. Conversational AI & Call Transcription Development Develop and fine-tune automatic speech recognition (ASR) models Implement language model fine-tuning for industry-specific language. Develop speaker diarization techniques to distinguish speakers in multi-speaker conversations. 2. NLP & Generative AI Applications Build summarization models to extract key insights from conversations. Implement Named Entity Recognition (NER) to identify key topics. Apply LLMs for conversation analytics and context-aware recommendations. Design custom RAG (Retrieval-Augmented Generation) pipelines to enrich call summaries with external knowledge. 3. Sentiment Analysis & Decision Support Develop sentiment and intent classification models. Create predictive models that suggest next-best actions based on call content, engagement levels, and historical data. 4. AI Deployment & Scalability Deploy AI models using tools like AWS, GCP, Azure AI, ensuring scalability and real-time processing. Optimize inference pipelines using ONNX, TensorRT, or Triton for cost-effective model serving. Implement MLOps workflows to continuously improve model performance with new call data. Technical Skills Strong experience in Speech-to-Text (ASR), NLP, and Conversational AI. Hands-on expertise with tools like Whisper, DeepSpeech, Kaldi, AWS Transcribe, Google Spee