Manager - Data Science (Gen AI)

Job Description

1. Conversational AI & Call Transcription Development Develop and fine-tune automatic speech recognition (ASR) models Implement language model fine-tuning for industry-specific language. Develop speaker diarization techniques to distinguish speakers in multi-speaker conversations. 2. NLP & Generative AI Applications Build summarization models to extract key insights from conversations. Implement Named Entity Recognition (NER) to identify key topics. Apply LLMs for conversation analytics and context-aware recommendations. Design custom RAG (Retrieval-Augmented Generation) pipelines to enrich call summaries with external knowledge. 3. Sentiment Analysis & Decision Support Develop sentiment and intent classification models. Create predictive models that suggest next-best actions based on call content, engagement levels, and historical data. 4. AI Deployment & Scalability Deploy AI models using tools like AWS, GCP, Azure AI, ensuring scalability and real-time processing. Optimize inference pipelines using ONNX, TensorRT, or Triton for cost-effective model serving. Implement MLOps workflows to continuously improve model performance with new call data. What you will bring to the Table: Technical Skills 8+ Years of overall experience, Strong expertise in Speech-to-Text (ASR), NLP, and Conversational AI. Hands-on expertise with tools like Whisper, DeepSpeech, Kaldi, AWS Transcribe, Google Speech-to-Text. Proficiency in Python, PyTorch, TensorFlow, Hugging Face Transformers. Experience with LLM fine-tuning, RAG-based architectures, and LangChain. Hands-on experience with Vector Databases (FAISS, Pinecone, Weaviate, ChromaDB) for knowledge retrieval. Experience deploying AI models using Docker, Kubernetes, FastAPI, Flask. Soft Skills Ability to translate AI insights into business impact. Strong problem-solving skills and ability to work in a fast-paced AI-first environment. Excellent communication skills to collaborate with cross-functional teams, including data scientists, engineers, and client stakeholders. Preferred Qualifications Experience in healthcare, pharma, or life sciences NLP use cases. Background in knowledge graphs, prompt engineering, and multimodal AI. Experience with Reinforcement Learning (RLHF) for improving conversation models.