Posted:15 hours ago|
Platform:
Work from Office
Full Time
- Graduate or Masters.
- Customer focus & service orientation- IT savvy & process orientation- People Management- Own end-to-end client service delivery and P&L- Experience of working in/managing International BPO Voice Process. Outbound experience is preferred - Pro-active, ability to trouble shoot, work through organizational change scenarios.- Implement appropriate mechanisms to identify, understand and intensify performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps.- Collaborate in the new deal process including solutioning, pricing, due diligence, transition and stabilization- The leader is responsible for the overall viability, effectiveness, and operational efficiency of the Operations. - The role requires highly effective hands-on management techniques to ensure a balance between long term deliverables, operations and motivating staff with widely differing aspirations working on complex processes, where service delivery is critical to success and maintaining business continuity- Intellectual agility and analytical outlook- Outstanding verbal and written communication- Willing to work in flexible shifts - current requirement is for night shifts- Open to working 6 days a week- Experience: Minimum 8 year experience in BPO - Seniority - Mid to Senior Level
SKILLEDGE
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
4.0 - 8.0 Lacs P.A.
Thane, Navi Mumbai
7.0 - 10.0 Lacs P.A.
Bengaluru
3.0 - 6.0 Lacs P.A.
4.0 - 6.0 Lacs P.A.
35.0 - 40.0 Lacs P.A.
5.0 - 14.0 Lacs P.A.
5.0 - 14.0 Lacs P.A.
5.0 - 14.0 Lacs P.A.
5.0 - 14.0 Lacs P.A.
5.0 - 14.0 Lacs P.A.
